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City of Mansfield Annual Budget and Service Program Fiscal Year 2025-2026 Table of Contents

Utility Administration

Utility Administration encompasses the Administration Division, Billing & Collections Division, and Meter
Reading & Repair Division. Utility Billing is responsible for managing the accurate and timely billing,
collection, and customer service functions for the city’s utility services, including water, wastewater, and
sanitation. This division ensures that all utility accounts are properly maintained, usage is correctly
measured, and payments are efficiently processed to support the city’s enterprise operations. Key duties
include preparing and issuing monthly utility bills, processing payments, maintaining customer account
records, and handling service requests such as new connections, disconnections, and transfers. Utility
Administration also manages meter reading data, oversees adjustments or corrections, and assists
residents with inquiries regarding consumption, billing discrepancies, and payment options. These
divisions play a vital role in ensuring the financial stability and customer satisfaction of the city’s utility
services by maintaining accurate billing systems, providing responsive customer service, and supporting
transparency and efficiency in revenue collection.

Contact: 817-728-3602

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