Page 104 - CityofArlingtonFY26AdoptedBudget

Business Plan

Strengthen Our Communities
Protect Public Well-being

Project Performance Measure(s) Department(s)
Collection Texting Implementation into Business Municipal Court
Practices

Summary:
The Municipal Court currently utilizes multifaceted Milestone th Target Date Status
methods to generating compliance with outstanding Coordinate and meet with 4 Qtr. FY 2025
warrants. One avenue is the utilization of our Linebarger to strategize
current contracted third-party collection agency messaging, disclosures,
Linebarger to assist in locating and bringing success measurements and
defendants back to the court for resolution of their rollout plan.
st
violations. The Court will conduct a public 1 Qtr. FY 2026
engagement campaign with
Linebarger has begun rolling out their new communications and highlight
multimedia messaging service (MMS) Text Alert the messaging on the website
feature. This service will be provided to the City of and educate stakeholders on
Arlington Municipal Court at no additional cost. The new initiative. This rollout will
MMS Tex Alert feature is a medium to contact reduce trepidation and
individuals to resolve their cases. minimize scam concerns.
nd
Authorize Linebarger to move 2 Qtr. FY 2026
Text Alerts have become a preferred method for fast forward with text messaging
communication and provide immediate delivery on initiative.
rd
cases, resulting in quicker account response. Review and work with 3 Qtr. FY 2026
Utilizing this tool allows for better engagement with Linebarger on any program
defendants and provides resources for account processes, unintended
resolution more effectively. consequences or barriers and
fully Implement into business
practices.

FY 2026 Proposed Budget and Business Plan 98 City of Arlington, Texas