Page 325 - CityofSouthlakeFY25AdoptedBudget
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Department Performance Measure Definitions
PLANNING AND DEVELOPMENT SERVICES
Percentage of building inspections completed This measure represents the time elapsed between
on the same day as scheduled by the the scheduled inspection by the customer and the Appendix
customer. inspection being conducted by city staff.
This measure represents the percentage of building
Percentage of building permit reviews permit reviews completed by the Building Inspections
completed as scheduled staff within the designated time frame (5, 10 or 15
business days) to return comments to the applicant.
The measure represents the time elapsed between
Percentage of planning inspections the scheduled inspection by the customer and the
completed as scheduled
inspection being conducted by city staff
This measure represents the percentage of planning
permit reviews completed by the Planning &
Percentage of planning permit reviews Development Services staff within the designated time
completed as scheduled
frame (5, 10 or 15 business days) to return comments
to the applicant.
This measure represents the average number of days
Average number of days for code for code enforcement officers to investigate a code-
enforcement to resolve a code-related case. related case and obtain compliance from the property
owner.
POLICE DEPARTMENT
This measure represents the evaluation of the
efficiency of officers responding to serious or major
Police Response Times for Priority Calls crimes/calls for service from the time an officer is
dispatched until the time the first officer arrives on
scene.
This measurement provides the number of crimes
(both persons crimes and property crimes) per 1000
Average Criminal Case Clearance Rate for residents. The Police Department’s target for this
Detectives
performance measure is less than 3 crimes per 1000
resident.
The voluntary turnover rate measures the percentage
of full-time employees who voluntarily leave
employment with the Police Department. It does
Full-time Voluntary Turnover Rate not include involuntary separations. Turnover is
measured by the number of voluntary separations
within a quarter divided by the number of employees,
multiplied by 100.
This measure represents the city maintaining Gold
CALEA Gold Standard Accreditation
Standard Accreditation status.
FY 2025 City of Southlake | Budget Book 325
