Page 308 - CityofKellerFY25Budget

INFORMATION TECHNOLOGY FUND

DEPARTMENT DESCRIPTION:
The Information Technology department accounts for city-wide information services/information technology operations, including
Internet and Audio/Visual services and includes the IT Administration and GIS divisions.

DEPARTMENT OBJECTIVES:
1. Provide timely and efficient technical support services to all departments.
2. Ensure that all City software is properly licensed and documented.
3. Provide project management to all technology related projects within the City.
4. Maintain the City’s communication infrastructure to ensure reliable voice and data service to all City facilities.
5. Maintain a document imaging system to reduce physical file storage requirements and improve access to critical information.
6. Assist the Administration department to continually review communication tools and advancements in technology and respond
to the needs of our citizens by fostering open, responsive, and accessible communications.
7. Promote GIS technologies to help with analysis and decision making.
8. Provide users with easily accessible information in a common format.
9. Cost effective and sustainable use of GIS technology.
10. Integration of GIS with other core business processes.

DEPARTMENT GOALS:
1. Increase productivity and decrease cost of providing city services through the implementation and support of technology
based services.
2. Maintain the Keller Technology Plan (KTP) as a prioritization and management tool for information technology (IT) projects
throughout the entire organization.
3. Maintain the City’s network/data center to reduce cost, eliminate duplication, and improve performance of information
technology services.
4. Maintain comprehensive backups for all City servers, including offsite storage of all backup media.
5. Maintain the City’s cable television channel to provide quality programming that informs and educates Keller citizens about city-
related news.
6. Manage a centralized GIS database management system to ensure data integrity, accuracy and reliability of citywide
infrastructure.
7. Implement web technologies to provide end users with readily available data and tools.
8. Increase productivity and work efficiency by providing effective GIS solutions to streamline City processes in and between
departments.
9. Standardized methodologies and techniques in GIS for a successful integration with other products.
10. Extending GIS services to increase citizen engagements, by providing easy to use platform that enables the city to
communicate more effectively with the communities.
11. Regional coordination initiatives to produce cost savings, public safety benefits from large data acquisitions.

306