Page 29 - CityofKellerFY25Budget

Looking to FY 2024-25, staff will continue exploring additional opportunities for residents to get the
information they need.

Council also recently asked staff to explore a city app, which could help provide community resources at
residents' fingertips. A City Council subcommittee and city staff tested various vendors' solutions, and we
expect City Council to select a vendor in late FY 2023-24.
Other initiatives to increase citizen access by staff involve exploring additional online opportunities for
community feedback, including a web-based service request portal. Staff will continue to monitor and add
new social media channels and other communication technology as needed to engage with residents
where and how they spend their time online. Finally, staff will continue updating the city website's design
periodically to improve user experience and accessibility.
Strategy 6.2 – Maintain and Expand Resident Educational and Engagement Programs

While social media is an efficient avenue that can be used to reach Keller residents, staff has also found
that community surveys are an effective tool to learn what they want from their city government. We
have had great success over the past two years of community surveys, and staff will continue to survey
residents at least every two years to gauge their satisfaction and priorities.

In FY 2024-25, Keller residents will also see new signage around the city advertising upcoming events and
initiatives as a part of yet another way for the city to communicate with the public. Additionally, the
adopted budget allocates funding for mailers to be sent out to residents periodically with essential
information. We hope these new initiatives will engage and inform members of the public that may have
been missed by other means of communication.

Strategy 6.3 – Identify and Host In-Person Events that Create Opportunities for Staff to Connect with
Residents

Although many of our staff's interactions with residents occur virtually or over the phone, we believe
there is still significant value in face-to-face interactions. To better connect with more residents, looking
to FY 2024-25, staff is tasked with identifying and hosting in-person events to create opportunities for
connections.
We are proud to note that we continue to have consistent attendance at the city's annual courses of the
Keller Citizens Academy, Keller Citizens Police Academy and Community Emergency Response Team,
thanks to our dedicated staff. It is not unheard of for residents attending the above annual courses to
come back the following year and apply to serve on city boards and commissions or even run for elected
office.
In addition to supporting the opportunities above, staff will continue to host special events, open houses,
job fairs, off-site budget presentations, State of the City events and more throughout the year. Staff will
also continue to look for new opportunities to invite residents into city facilities and engage them on
community issues.

In Summary

I want to give special thanks to our staff, particularly the Finance Department, for their hard work and
dedication in developing the FY 2024-25 Adopted Budget. I would also like to thank the City Council for

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