Page 148 - HaltomCityFY25Budget

City Of Haltom City Annual Budget, FY2025 Propprietary Funds

Utility Billing

Mission Statement

The mission of the Utility Billing Department is to provide excellent customer service, ensure accuracy and
efficiency, maintain responsive and professional service, and provide timely billings. The UB department will
strive to uphold this mission statement, while ensuring that customers have a positive experience whether
it be by phone or in person.

Accomplishment of FY2024

• Successfully completed the transition from STW to ERP Pro 10 on schedule and in fewer days than
budgeted, with only one closed day of business.
• Worked with Public Works and the City Managers Office to develop a strategic plan to assist in the
LCRR compliance program.
• Provided excellent customer service to City residents and internal departments.

• Maintained all reporting requirements, both to the City of Fort Worth and TCEQ, during the software
transition.

• Completed quality control and corrections on hundreds of accounts throughout the fiscal year.

Objectives for FY2025

• Continue to provide quality customer service to all customers.

• Gain expertise and explore new potential in the ERP Pro 10 billing software to achieve more efficiency
and accuracy in reporting.

• Lower City’s cost by encourage customers to switch to bank drafts, which is a free service to both
customers and the City.

• Address the federal LCRR (lead and copper compliance) mandates set by the Environmental
Protection Agency (EPA) by providing both staff and customers education, as well as notifying all
new water accounts as mandated.