Page 239 - CityofGrapevineFY25AdoptedBudget

2021-22 2022-23 2023-24 2023-24 2024-25
PERFORMANCE INDICATORS Actual Actual Budget Estimate Approved

Average active residential accounts per month 12,602 12,620 12,700 12,640 12,660
Average active non-residential accounts per month 2,365 2,384 2,400 2,425 2,465
Average number of customers using IVR for their utility 800 825 940 825 830
bill payment monthly
Average number of customer using Lockbox for their utility 1,561 1,358 1,500 1,200 1,205
bill payment monthly
Average number of customer using ACH for their utility 2,306 2,127 2,200 2,020 2,030
bill payment monthly
Average number of customer using Online for their utility 3,096 3,156 3,250 3,220 3,235
bill payment monthly

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