Page 238 - CityofGrapevineFY25AdoptedBudget

FY 2024-25 APPROVED OPERATING BUDGET
Enterprise Fund
Utility Enterprise – Utility Billing
200-530-003

Division Description
The Utility Billing Division within the Utility Enterprise Department is responsible for posting customer collections
and process work orders in a timely and accurate manner, presenting a courteous and friendly demeanor to the public at
all times, monitoring water and sewer reading routes on a regular basis to ensure that billings are accurate and reports
are reconciled monthly. The Division is also responsible for processing all billing cycles in a timely manner and
investigate, resolve and respond to customers complaints in a professional manner.

FY24 Division Accomplishments
• With the installation of smart meters, the Utility Billing department has now the capability to provide
additional data to customers to assist with usage concerns and identify leaks.
• Web based forms were generated to provide further convenience to customers seeking to pay tap, impact,
and deposits for new builds. This process streamlined the notification process for the installation crew,
which eliminated interoffice mail time and the potential for loss of data.
• With the launch of automated garbage pickup this year, a digital form was generated so customers could
order extra carts online.
• Construction meter applications and returns were digitized and streamlined for improved service and
billing. Pickup and returns were relocated to the UB department providing more convenience to customers.

FY25 Division Goals and Objectives
• Transition the utility billing module to OpenGov Cloud and identify opportunities to create process
improvements and improve departmental efficiencies.
• Continue to cross-train utility billing staff to deliver exceptional customer service and prioritize the needs
and satisfaction of residents.
• Focus on integrating and optimizing interdepartmental communications and processes related to utility
billing services and utility residential account maintenance and interactions.
• Update utility billing online payment platform, allowing residents greater ease and flexibility to make
payments, including additional payment options and enhanced ability to view billing detail.

2021-22 2022-23 2023-24 2023-24 2024-25
EXPENDITURES BY OBJECT Actual Actual Budget Estimate Approved

Personnel 359,406 405,698 404,886 426,681 443,272
Supplies 69,279 75,304 77,000 89,630 77,000
Services 249,639 246,527 243,000 257,120 258,650

Total 678,324 727,529 724,886 773,431 778,922

230 Back to Table of Contents
of
Table
of
Contents
Contents
Back
Back
to
Table
to