Page 282 - City of Fort Worth Budget Book

Internal Service Funds Information Technology Services

All City departments are customers of IT Solutions (ITS). ITS receives the bulk of its revenue from the allocations
made to these customers. The Department’s expenditures include personnel costs, operating supplies,
contractual/consulting services, licensing, maintenance and equipment such as servers, hardware and software.
ITS operates and maintains the Fort Worth Regional Radio System. The system supports more than 39,000
subscribers throughout more than 168 jurisdictions. Revenue from this system offsets annual operating costs.

ITS is organized into the following functional areas/bureaus: Infrastructure and EUX (End User Experience),
Applications and Project Management, SER (Security, ERP and Radio) and Strategic Planning and Finance.

The Infrastructure and EUX Bureau consists of the following divisions: Platform Technologies, Network Services,
Data Center Operations and EUX Services. Platform Technologies provides server and storage operations and
supports email administration. Network Services operates and maintains the City’s data network and telephone
systems. Data Center Operations provides 24/7 support and monitoring of all of the City IT systems along with the
Help Desk that provides IT technical assistance. EUX Services include Desk Engineering, Desktop Field Services,
Asset Management, and Technology Support that manage the city’s computing functions and devices. The Asset
Management division is responsible for the reconciliation and accountability of deployed physical assets such as
desktops and laptops but also the management of assets to include software and licenses across the City. A new
division was formed in FY24 called Technology Support which provides technical assistance for audio visual
needs and support for conferencing capabilities.

The Applications and Project Management Bureau consists of the following divisions: Distributed Applications,
Application Engineering, Applications Public Safety, Database, GIS and Project Management Office. This bureau
is responsible for application development and implementation of software systems together with the public safety
specific systems for Police and Fire. This bureau also contains the Database and Geographic Information
systems support functions. The Project Management Office division provides for portfolio management and
project management to other city departments for technology related needs.

The SER Bureau is responsible for the operations and maintenance of the following divisions: Information
Security, ERP, and Radio Services. The Security Division provides cyber threat and vulnerability analysis, early
warning, and incident response assistance. The ERP system includes Human Capital Management Systems
(Human Resource, Time & Labor, Payroll, Pay for Performance, Recruiting, and Benefits) and the Financial
Management Systems (Asset Management, Accounts Payable, Cash Management, General Ledger, and
Commitment Control). The Radio Services Division manages and operates the city’s public safety and public
works radio systems.

The Strategic Planning and Finance Bureau is responsible for the financial and budget management functions,
allocations, citywide procurement of technology equipment and services, mobility procurement and management
along with contract administration. This division is also responsible for the human resources related functions of
the department. The Strategic Planning division provides for employee engagement, employee development, and
communications for the department.

FY2025 DISCUSSION AND SIGNIFICANT CHANGES

The Recommended Budget:
• Increases by $337,632 for two authorized positions (APs) to assist with backlog of projects and decreases
in the Data/Voice Network and Internet by the same amount.
• Increases by $219,560 for two new APs to assist IT Project Managers and decreases in the Data/Voice
Network and Internet by the same amount.

• Increases by $103,925 for one AP to fulfill in Desktop Engineering decreases in the Data/Voice Network
and Internet by the same amount.

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