Page 141 - City of Fort Worth Budget Book

General Fund Fire

SUMMARY OF SERVICES AND PERFORMANCE MEASURES

FY23 FY24 FY25
Key Measures Actual Estimated Target Desired Level

First Responder Services

From 45 fire stations located throughout the city, provide first responder services for all hazards and medical emergency
calls.
Fire turnout time 80 seconds or less 90% of 92.2% 91.9% 90.0% 100%
the time
EMS turnout time 60 seconds or less 90% of 76.9% 78.2% 90.0% 100%
the time
Fire & EMS travel time 4 minutes or less 42.6% 37.6% 90.0% 100%
90% of the time

Full alarm response time 8 minutes or less 59.8% 62.9% 90.0% 100%
90% of the time

Residential structure fires contained to the 54.0% 50.9% 55.0% 100%
room of origin 55% of the time

Emergency Management
Community Connect is web-based application where residents and businesses can easily and securely share important
information about their households with first responders before the next emergency. This application has a section to
enter information on household members or employees who may have access or functional needs that would require
special assistance before, during or after an emergency or disaster. Code Red is a mass notification system that allows
public safety officials to alerts residents in the communities that they serve, through text, email, and voice messages. It
replaced the NIXLE platform in January 2020. Preparedness and response capabilities are maintained and enhanced
when responsible staff train and exercise together on an ongoing basis.
# participants in Community Connect NA 244 7,000 N/A
# participants in Code Red 65,984 118,006 200,000 N/A

Community Risk Reduction
Proactive outreach to the community providing fire and other emergency risk reduction education/information.
# of commercial fire inspections completed 4,175 3,759 7,500 9,900
# citizens who received public education 62,949 23,878 75,000 75,000

Emergency Call Center/Dispatch
Answer 911 calls for emergency assistance and dispatch appropriate Fire Department response teams.
Emergency calls answered within 15 98.2% 95.6% 95.0% 100%
seconds 95% of the time
Emergency calls processed within 64 77.9% 75.2% 90.0% 100%
seconds 90% of the time

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