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2024-25 ANNUAL PROGRAM OF SERVICES

Public Safety Communications

Public Safety Communications serves as the vital link between emergency services personnel and the
citizens of Burleson. Operating as the central hub for communication, the department coordinates
emergency response efforts, disseminates critical information, and supports public safety initiatives.
Through the use of technology, highly trained personnel, and a commitment to excellence, the
department strives to enhance the overall safety and security of the Burleson community.

Goals for FY 2024-2025
o Complete revisions for the Fire Department’s call type designation and response configuration
o Begin the process for overhauling department policies to align with accreditation standards;
ensuring each policy will meet standards set by the multiple accreditation organizations, such as
CALEA (The Commission on Accreditation for Law Enforcement Agencies), APCO (The
Association of Public-Safety Communications Officials), and IAED (International Academies of
Emergency Dispatch)
o Ensure milestones are accomplished for the implementation of the new Computer-Aided
Dispatch (CAD), Mobile Data System (MDS) and Records Management System (RMS) suit
o Collaborate with other City departments to continue working on new Emergency
Communications Center build

Prior Year Accomplishments for FY 2023-2024
o Implemented Emergency Medical Dispatch Protocols
o Partnered with Priority Dispatch to receive expert call review and feedback from their
Quality Performance Review team
o Collaborated with Information Technology department and Tarrant 9-1-1 district to integrate
non-emergency phone lines with emergency phone console to streamline call answering
processes
o Obtained Texas Commission on Law Enforcement (TCOLE) credentials which enables Public
Safety Communications to act as its own agency and report directly to TCOLE
o Implemented 12-hour shift operations schedule to increase minimum staffing requirements to
three Telecommunicators on-duty at all times to improve operational effectiveness, as well as
allow for more consecutive days off for staff to encourage better work-life balance
o Implemented revisions to existing nature code/priorities for the Police Department in
conjunction to creating Police call taking guide card system to streamline call processing for
police specific calls for service

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