Page 333 - Bedford-FY24-25 Budget

Goals

Finance
Organizational Excellence
Adhere to policies and changes in legislative statutes governing all aspects of nancial accounting.
Maximize the highest yield on investments while maintaining safety and liquidity of public funds and minimizing risk.
Achieve the Certi cate of Excellence in Financial Reporting Award annually from the Government Finance Of cers
Association of the U.S. and Canada.
Achieve the Distinguished Budget Presentation Award from the Government Finance Of cers Association of the U.S. and
Canada.
Monitor market conditions and determine feasibility of potential debt refunding opportunities.
Promote the highest ethical standards in presenting nancial information fairly and free of material misstatements.

Municipal Cour t
Organizational Excellence
Provide a fair and impartial process to defendants and complainants.
Keep all procedures and policies effective and up to date with legislative changes.
Focus on employee development by continuing to provide training to personnel through the Texas Court Clerk
Association, Texas Municipal Court Education Center, and Texas Municipal Court Association.
Conduct an internal audit on all closed cases.

Communicate & Engage with Citizens
Maximize Municipal Court ef ciency and enhance the customer experience through the use of technology.

Teen Cour t
Revitalization
Provide ef cient and courteous assistance to City and community events by providing teen defendants as volunteers.
Strengthen the ties the teen defendants have to the communities by providing adult volunteers and community service
opportunities.
Communicate & Engage with Citizens
Provide ef cient and courteous assistance to City and community events by providing teen defendants as volunteers.
Encourage adult and teen volunteers within the community to work side-by-side to provide a sense of engagement
within the community.

Customer Ser vice
Economic Vitality
Customer Service communicates with Republic Waste Services to address all solid waste and recycling concerns raised
by residents to ensure our neighborhoods are kept neat and clean.

Organizational Excellence
The Customer Service team responds to all inquiries and concerns, handling calls and emails in an ef cient and timely
manner.
The team is courteous and respectful and will go "the extra mile" to assist citizens in understanding their water bills,
provide hazardous waste vouchers, assist with payment options, offer assistance with their on-line and Eye on Water
accounts.
Communicate & Engage with Citizens
The Customer Service team coordinates with Public Works to better educate the residents on watering restrictions and
conservation methods.
The team provides educational information and assistance to all residents on how to use the eyeonwater.com application
and software.
Encourage all customers to be involved in using Eye on Water to view their consumption for usage, check for any
potential leaks and to set up leak alerts for noti cation purposes.
The team assists any resident, in person, over the phone or via email, needing guidance or assistance with all water
related questions and concerns.

City of Bedford, TX | Adopted Budget FY 2024-2025 Page 333