Page 50 - FY 2025 Adopted Operating Budget and Business Plan

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Champion Great Neighborhoods Scorecard

FY 2022 FY 2023 FY 2024 FY 2025
Dept. Key Measures
Actual Actual Estimate Target

General Overall citizen satisfaction rating for
neighborhood in terms of quality of life [annual
survey] 75% 74% 75% 75%
General Would recommend Arlington as a place to live
[annual survey] 78% 75% 75% 75%
General Citizen perception that Arlington is a great
place to raise children [annual survey] 59% 59% 61% 65%
General Citizen perception that Arlington is a beautiful
place to live [annual survey] 56% 52% 57% 60%
General Citizen perception that Arlington provides an
exceptional quality of life [annual survey] 55% 52% 59% 60%
General Citizen perception that Arlington has a variety
of housing options [annual survey] 74% 72% 75% 75%
Parks Citizen satisfaction with maintenance of street
medians and ROW [annual survey] 61% 54% 53% 70%
Housing Maximize use of federal funding allocated to
assist qualified persons to reside in safe, decent
housing 102% 95% 98% 98%
Housing Retain High Performer status for HUD SEMAP High High High High
reporting Performer Performer Performer Performer
Housing Customer Service – customer satisfaction score
of excellent/good 91% 90% 90% 90%
Grants Achieve CDBG Action Plan goals by ensuring

that CDBG expenditures are spent in a timely
manner according to HUD requirements 100% 100% 100% 100%
Grants Achieve HOME Action Plan goals by committing
100% of HOME funds received through prior
program years for approved housing activities 100% 100% 100% 100%
Grants Number of Arlington Residents using United
Way's 211 line 24,810 21,560 20,000 20,000
Grants Number of persons served with CDBG funding New Measure in 2024 10,000 10,000
AM Number of code inspection activities completed 82,722 77,846 106,791 85,000
AM Average number of days from initial code
complaint to first action 3 3 1 2
AM Percent of cases resolved through voluntary
compliance 81% 84% 73% 65%
AM Percent of inspection activities that are
proactive 17% 14% 25% 30%

AM Proactive commercial corridor inspections New
Measure in
FY 2023 9,915 7,500 15,000
AM Tool Sharing Program – number of tools New
checked out Measure in
FY 2023 1,037 734 1,200
Parks Live Release Rate 87% 82% 84% 90%

FY 2025 Adopted Budget and Business Plan 41 City of Arlington, Texas