Page 239 - FY 2025 Adopted Operating Budget and Business Plan

Internal Service Funds Return to Table of Contents

Scorecard
Information Technology FY 2022 FY 2023 FY 2024 FY 2025
Key Measures Actual Actual Estimate Target
File server availability 99.98% 100% 99% 99%
Website availability 99.84% 99% 99% 99%
Network uptime 99.52% 99% 99% 99%
Email Phishing/Snag Rate 2.38% 5% 3% 3%
Helpdesk abandon rate 9.18% 9% 8% 8%
Percentage of customers satisfied or very satisfied New Measure
with IT Services for FY 2023 89% 80% 80%
Governance Projects Schedule (Active vs. Actual) New Measure
for FY 2023 53% 75% 75%
Governance Projects Budget (Planned vs. Actual) New Measure
for FY 2023 85% 78% 78%

Information Technology Fund Expenditures

Actual Budgeted Estimated Adopted
FY 2023 FY 2024 FY 2024 FY 2025
Administration $ 342,166 $ 337,749 $ 348,638 $ 369,675

Project Management 859,239 960,412 1,047,741 1,568,822
Business Development 782,979 735,878 562,761 -
Software Services 4,249,218 5,033,288 4,643,195 5,349,706
Network Support 2,185,994 2,284,591 2,438,524 2,311,988
Server Support 2,870,001 2,875,559 2,543,315 2,868,005
Customer Support 3,919,197 4,249,988 4,003,332 4,202,391
IT Security 1,240,629 1,344,739 1,365,301 1,592,513
IT Projects 983,569 5,020,810 2,254,775 6,065,035
TOTAL $ 17,432,991 $ 22,843,014 $ 19,207,583 $ 24,328,135

Authorized Positions and Expenditures by Category

Actual Budgeted Estimated Adopted
FY 2023 FY 2024 FY 2024 FY 2025

Authorized Positions 63 67 67 67

Personnel Services $ 6,880,780 $ 9,016,109 $ 8,610,709 $ 9,054,944
Operating Expenses 10,552,212 13,826,905 10,596,873 14,013,617
Capital Outlay - - - 1,259,574

TOTAL $ 17,432,991 $ 22,843,014 $ 19,207,583 $ 24,328,135

FY 2025 Adopted Budget and Business Plan 230 City of Arlington, Texas