Page 230 - FY 2025 Adopted Operating Budget and Business Plan

Internal Service Funds Return to Table of Contents

Scorecard
Communication Services Fund FY 2022 FY 2023 FY 2024 FY 2025
Key Measures Actual Actual Estimate Target
Police Priority 0 (emergency) calls dispatched within 2
minutes (average) New Measure FY 2025 2.00
Fire P1 and P2 Calls Dispatched within 25 Seconds
(average) 16.38 13.04 25.00 25.00
9-1-1 calls answered within 10 seconds 90.39% 92% 90% 90%
Workload Measures
9-1-1 Dispatch Center Calls for Service (Calls from 9-1-
1 Phone Switch) 392,123 391,935 395,000 395,000
Police Calls for Service Handled and Processed by PD
Dispatch 261,720 259,370 260,000 260,000
Emergency Calls 1,494 1,224 1,200 1,200
Priority 1 Calls 74,630 71,736 70,000 70,000
Priority 2 Calls 46,713 46,956 47,000 47,000
Priority 3 Calls 138,887 139,454 140,000 140,000
Officer Initiated (not included in total) 105,174 111,525 110,000 110,000
Ambulance Dispatched Calls for Service 57,704 58,875 60,000 60,000
Fire Dispatched Calls for Service 57,292 54,939 57,000 57,000
Fires 4,249 3,881 4,000 4,000
Emergency Medical Service 37,190 39,583 37,000 37,000
Other 15,853 11,475 16,000 16,000
Dispatched Animal Services After-Hours Calls for
Service 1,045 1,001 1,000 1,000

Communication Services Fund

Actual Budgeted Estimated Adopted
FY 2023 FY 2024 FY 2024 FY 2025

Administration $ 1,833,856 $ 1,856,969 $ 1,862,217 $ 2,056,032
Dispatch 9,861,168 12,368,522 12,128,283 11,394,702
TOTAL $ 11,695,024 $ 14,225,490 $ 13,990,500 $ 13,450,734

Authorized Positions and Expenditures by Category

Actual Budgeted Estimated Adopted
FY 2023 FY 2024 FY 2024 FY 2025
Authorized Positions 113 113 113 113

Personnel Services $ 8,082,612 $ 9,831,457 $ 9,596,699 $ 9,664,230
Operating Expenses 3,612,412 4,394,034 4,393,801 3,786,504
Capital Outlay - - -

TOTAL $ 11,695,024 $ 14,225,490 $ 13,990,500 $ 13,450,734

FY 2025 Adopted Budget and Business Plan 221 City of Arlington, Texas