Page 155 - ArlingtonFY24AdoptedBudget

General Fund

City-wide Budget Impacts

FY 2024 expenditures are impacted by compensation adjustments effective October 2023 ranging from 2%-6% that vary by job
family.

Scorecard

Communication & Legislative Affairs FY 2021 FY 2022 FY 2023 FY 2024
Key Measures Actual Actual Estimate Target
Action Center first call resolution 99% 99% 99% 99%
Percent of Action Center calls abandoned 12% 9% 12% 6%
Action Center calls answered 251,436 245,512 240,000 245,000
Legal deadlines met for City Council agenda posting 100% 100% 100% 100%
Percentage of citizens who agree they receive the info
they need when calling a City facility 64% 61% 58% 60%
Increase YouTube views to reach 2M views per year 2,389,062 2,177,529 1,800,000 1,800,000
Increase Social Media Followers – FaceBook,
Instagram and Twitter [reported quarterly] 7% 2.38% 10% 8%
Register birth records in the Record Acceptance
Queue from the State within one business day 97% 100% 95% 95%
Ask Arlington App Downloads – based on percent of
population 0.32% 1% 1% 1%
Ask Arlington App Satisfaction – Number of 5-star
ratings 337 242 300 300
Number of Spanish Posts New Measure
in FY 2022 1,503 1,288 1,200
Growth of Spanish FB page New Measure
in FY 2022 4,521 11,000 12,100
Views of Spanish videos New Measure
in FY 2022 198,218 250,000 200,000
Increase Visits to MyArlingtonTX.com and
Arlingtontx.gov (Baseline = 2,522,316 entrances) New Measure in FY 2023 40% 10%

Communication and Legislative Affairs Expenditures

Actual Budgeted Estimated Adopted
FY 2022 FY 2023 FY 2023 FY 2024
Office of Communication $ 1,000,717 $ 1,157,310 $ 1,152,131 $ 1,403,042
Action Center 1,031,815 1,107,034 1,086,975 1,350,196
Executive and Legislative Support 1,818,548 2,003,582 2,003,426 2,218,996
Intergovernmental Relations 165,603 155,292 164,909 155,292
TOTAL $ 4,016,683 $ 4,423,218 $ 4,407,441 $ 5,127,526

FY 2024 Adopted Budget and Business Plan 146 City of Arlington, Texas