Page 123 - ArlingtonFY24AdoptedBudget

Business Plan

Public Safety Scorecard

FY 2021 FY 2022 FY 2023 FY 2024
Dept. Key Measures
Actual Actual Estimate Target
Fire 9-1-1 calls answered within 10 seconds 89.73% 90.39% 91% 90%
Fire Fire P1 and P2 (emergency) calls dispatched
within 25 seconds (average) 13.17 16.38 12.56 25.00
Fire Police E and P1 (emergency) calls dispatched
within 2 minutes (average) 2.17 3.12 3.10 2.00
Fire Police E and P1 (emergency) calls dispatched
within 120 seconds 76.68% 72.74% 73% 80%
Fire Fires – Turnout Time Objective = 80 seconds
(1:20) New Measure in FY 2023 0:51 1:20
Fire Emergency Medical Service – Turnout Time
Objective = 60 seconds (1:00) New Measure in FY 2023 0:50 1:00
Fire Other – Turnout Time Objective = 80 seconds
(1:20) New Measure in FY 2023 0:54 1:20
Fire All Calls – Travel Time Objective = 240 seconds
(4:00) New Measure in FY 2023 5:58 4:00
Fire Fire – Response Time Objective = 320 seconds
(5:20) New Measure in FY 2023 5:27 5:20
Fire Emergency Medical Service – Response Time
Objective = 300 seconds (5:00) New Measure in FY 2023 5:34 5:00
Fire Other – Response Time Objective = 320 seconds
(5:20) New Measure in FY 2023 6:19 5:20
Police Call Response time to priority 1 calls (From Call is
taken by Dispatch to First Unit on Scene) 11.86 13.13 12.66 13.14
Police Citizen satisfaction with police services [annual
survey] 75% 79% 68% 75%
Police Unit Response Time (From First APD Unit is
dispatched to First Unit on Scene) 7.98 8.05 8.0 8.1
Fire Percent of Outdoor Warning Sirens Successfully
Tested 68% 63.75% 63% 50%
Fire Fire Prevention Business Inspections 11,808 14,033 13,000 15,500
Fire Fire Prevention Business Violations Addressed 3,042 3,878 2,172 2,172
PDS Percent of routine food establishment inspections
completed on time 51% 70% 87% 90%
PDS Percent of non-compliant gas well site
components corrected within 2 days following
notification to operator 100% 100% 100% 100%
PWK Percent of City maintained drainage inlets
inspected compared to goal of 10,804 100% 100% 61% 100%
PWK Percent of concrete channels inspected compared
to goal of 337 95% 100% 57% 100%
Court Percent of Warrants Cleared 86% 93.68% 85% 85%
Court Municipal Court Clearance Rate 109% 96.69% 96% 96%
Court Time To Disposition within 30 days 63% 66.75% 60% 60%
Court Age of Active Pending Caseload 44 days 41 Days 47 Days 47 Days
Court Cost per Disposition $49.09 $57.56 $71.31 $72.74
Court Reliability and Integrity of Case Files 100% 100% 100% 100%

FY 2024 Adopted Budget and Business Plan 114 City of Arlington, Texas