Page 303 - Southlake FY23 Budget

CAPITAL IMPROVEMENTS PROGRAM (CIP)

HOW WELL IS THE CITY PERFORMING IN MEETING THE NEEDS OF SOUTHLAKE
RESIDENTS?

gap threshold: anY servIce wIth a
25% or hIgher gap Is IdentIFIed For
prIorItIzatIon

Figure 2: Gap issues identified in the 2021 Citizen Satisfaction Survey

relatIonshIp Between the capItal Improvements program and the
BIennIal cItIzen surveY
In 2019, the City completed its most recent biennial citizen satisfaction survey. Results of the City’s satisfaction
survey are put to use in several ways, including playing key roles in the City’s comprehensive plan update (Southlake
2035 Plan), in the development of each Department’s adopted budget and in the City’s performance measures.
Survey results are also critical to the development of this year’s Capital Projects Budget.

Many recurring themes emerged throughout the survey responses, several of which have a direct link with the
preparation and execution of the City’s CIP. For example, the City surveyed respondents regarding not only the
importance they place on City services but also the satisfaction respondents had with those services. The gap
between the importance placed on a service and the satisfaction with that service indicates areas where the City
is not meeting our customers’ expectations. The City developed a chart listing the top “gap” issues and has also
created a plan to address each issue. Both of the gap issues are related to areas that can be addressed through the
City’s capital programming--manage traffic congestion and provide pedestrian pathways and sidewalks.

the BeneFIts oF capItal programmIng
With time, public facilities need major repair, replacement, or expansion. Maintaining and upgrading a community’s
capital stock requires significant financial investment. This investment must be weighed against other community
needs and analyzed in light of community goals.

The City of Southlake, like many cities, is under pressure to make efficient use of capital resources and must make
difficult choices. There are more needs than can be satisfied at once, and the selection of one investment over
another may shape the development of the City for years to come.

302 FY 2023 City of Southlake | BUDGET BOOK
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