Page 308 - GFOA Draft 2

City of Saginaw Texas A City on the Right Track!

Audio Water Utility Line at (817) 230-0236. You may pay by check, cash or credit card
(MasterCard or Visa Only). To contact the Water Department, call (817) 232-4640.

If a customer plans to be out of town during the payment period for either Cycle One or Cycle
Two, arrangements may be made to pay an estimated bill or to pay the bill when the
customer returns. There is a transfer fee of $15.00 on accounts transferring from one
location to another within the city. There is also a charge of $25.00 on all returned checks.

To terminate services, please fax, e-mail, or come in person with your request. Include your
termination date, forwarding address, telephone number and email address. There is a final
fee of $15.00 applied to accounts when service is terminated. This fee is included on the
customer’s final bill.

Sewer Charges

The City of Saginaw uses the winter average calculation to determine monthly sewer charges.
The water usage for the months of November, December, and January are added together.
This sum is then divided by three, which gives you the winter average. A resident that does
not move in prior to November is charged based on the average of 8,000 gallons, until they
have had water service through the three months used to calculate the winter average. This
calculation method and average are both set by City Ordinance as adopted the City Council.

Drainage Utility Fee

On January 4, 2005, the City Council established a drainage utility within the City. Every
piece of property in the City contributes to storm water runoff that must be collected, routed
and monitored to protect the public’s health and safety from loss of life or property caused by
flooding, stagnation, and non-point source pollution.

The drainage utility fee is used to offset the growing costs of operating the storm drainage
system. These costs include maintenance of the existing system, federal mandates to control
storm water runoff, floodplain management and planning, and construction of new drainage
facilities. Single family residences are assessed a base fee of $6.00 per month. Other
properties, including multi-family, commercial, and industrial produce storm water at a
higher rate and will be charged a fee based on the number of equivalent base units adjusted
for the use of property.

All water leaks and sewer stoppages should be reported to the Water Department Monday
through Thursday, 7:30 a.m. to 5:30 p.m. and Friday, 7:30 a.m. to 11:30 a.m., at (817) 230-
0500. On Friday afternoon, nights and weekends, report leaks and sewer stoppages to the
Police Department at (817) 232-0311, Ext. 2360.

Table of Contents 301