Page 307 - GFOA Draft 2

City of Saginaw Texas A City on the Right Track!

are due by the 15 of the month. If the 15 falls on Saturday, Sunday, or a legal state
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or national holiday, the due date is extended to the next regular business day. Cycle
One water accounts that are not paid in full by the 15 of the month will be charged a
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late fee of 10% of the total balance due.
• Cycle Two meters are read at the end of the month and the bills are mailed to the
customers on the 15 of the month. Anyone in Cycle Two that does not receive their
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bill by the 20 of the month should contact the Water Department. Cycle Two water
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bills are due by the 30 of the month. If the 30 falls on Saturday, Sunday, or a legal
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state or national holiday, the due date is extended to the next regular business day.
Cycle Two water accounts that are not paid in full by the 30 of the month will be
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charged a late fee of 10% of the total balance due.
Payments made be made in person at City Hall, 333 West McLeroy Boulevard, by mail, and
through the City’s website www.saginawtx.org. A drive-through window for payments is
provided on the east side of City Hall. A drop box is located beside the drive-through window
and may be used for payments at any time a receipt is not required and when the drive-
through window is closed. Please do not leave cash in the drop box.

Failure to receive a bill, or payments delayed in the mail do not void a late charge. Accounts
with past due balances over fifteen days will be scheduled for disconnection and a fee of
$25.00 will be added to the account balance. This fee applies once the cut off list is
completed, even if the customer pays the account balance at the time the water crew arrives
to disconnect the service. To avoid the disconnection fee, payments must be paid before the
list is completed.

For accounts that are disconnected, if the amount required for reconnection is paid Monday
through Thursday by 5:00p.m., service will be restored by 5:30 p.m. on that same date. For
Friday payments only, the amount required for reconnection must be paid by 11:00 a.m. and
service will be restored by 11:30a.m. on that same date. For payments made after 5:00p.m.,
Monday-Thursday, and after 11:00a.m. on Friday, service will be restored on the next
business day.
Please note, if payment of the reconnection amount is paid online, you must notify the Water
Department of your payment to have your service reconnected (no later than 5:00 p.m.,
Monday-Thursday, and 11:00a.m. on Friday).

If a resident turns the water back on, there will be an additional fee of $100.00 plus repair
costs for any damage caused to the service. There is a tampering fee of $100.00 plus repair
costs charged for unlawfully connecting to or tampering with any water service within the
City of Saginaw water system. To make arrangements for late payments you may contact the

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