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CITY OF SAGINAW, TEXAS
FINANCIAL MANAGEMENT POLICIES

c) The customer must present a receipt for repair work by a professional
plumber or for supplies necessary to repair the leak at the service address within
30 days from the time the adjustment is sought
2. If the account qualifies for an adjustment, an adjustment will be made for
the two highest qualifying billing periods as follows:
a) The average consumption for the three months prior to the adjustment
period will be calculated and this average ( rounded to nearest 1, 000 gallons) will
be subtracted from the consumption for each of the two qualifying billing periods
b) The result( the difference from the calculate average expressed in number
of gallons) will be deducted from the billed consumption amount to calculate the
revised consumption for the two qualifying billing periods
c) If the leak occurs during the sewer winter month averaging period
November, December, or January), then the consumption for the sewer
calculation (for the month( s) in question) will be the adjusted consumption
amount or 8,000 whichever is less
d) An adjustment to water and sewer charges due to leaks will be made only
once in a 12 month period and will not be made for more than two consecutive
billing periods where the 33% or more increase in consumption occurs
J. A customer may request a rereading of their water meter to investigate
high consumption. The reread will occur within one business day. The result will
be reported to the customer by Utility Billing.
1. If the reread is consistent with the original reading, the customer may
request a field test of the meter. There is no charge for this test, however the
customer must be present to verify that all water is turned off before testing.
2. If the field test confirms the accuracy of the reading, the customer may
request, at their expense, a meter test by an accredited third party approved by
the City. While the meter is being tested an interim meter will be installed.
3. The meter will be tested at three different flow rates per American Water
Works Association ( AWWA) standards. If the meter tests over 100% at any flow
rate, the consumption for the month in question shall be reduced by the resulting
over 100%, a new meter will be installed ( the new meter may be the interim
meter), and the customer' s test fee will be refunded. If the meter tests less than

100% accurate, the meter may be replaced atthe City' s discretion. If the meter
test is accurate ( at 100%), the meter will be reinstalled if it is the City' s current
meter model.
4. A copy of the meter test will be delivered to the customer
5. The City acknowledges that water meters are mechanical devices and
subject to malfunction, however once tested in accordance with the above policy,
no other adjustments will be made.

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