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ADOPTED | BUDGET

COUNCIL GOALS & ACCOMPLISHMENTS

COUNCIL GOAL :

EFFICIENT, EFFECTIVE DELIVERY OF CITY SERVICES

Strive to improve efficiency, cost savings, and
effectiveness.

Objectives:

 Maintain quality public facilities that meet the City’s image

 Instill an engaged, service-driven organizational culture that embodies R-SPIRIT values

 Maintain infrastructure that can meet current and future needs

 Explore improved efficiency, cost savings, and effectiveness

 Refine and enhance the customer experience by focusing on our processes and solution
driven approach

Accomplishments:

 Despite the challenging employment market and operational scheduling changes in mid-
th
June, NRH2O is on pace to continuing setting overall records as we conclude the 28 season
in 2022. Notable operational highlights include, May 2022 set new overall records for both
attendance (43,629) and revenue ($1.417 million), beating the old records by nearly 10,000
guests and nearly $360,000. June 2022 set a new overall revenue record for the month
($1.586 million), beating the record that was set just last season by nearly $200,000. Lastly,
despite the very high temperatures during the month of July, the park has continued the
impressive revenue pace by setting the record on July 3 for largest single day revenue
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($112,000), beating the old record by nearly $10,000.

 Kemper Sports Management took over management of Iron Horse Golf Course on April 1,
2022, with a focus on providing superior customer service and elevating the player
experience at Iron Horse, as well as enhancing the food and beverage offerings and event
programming to better serve the community.

 Completed configuration and fully implemented new paperless permitting and plan review
system (Energov) and began an instructional campaign for customers on how to use the
system.

89 NRH | TEXAS