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ADOPTED | BUDGET

COUNCIL GOALS & ACCOMPLISHMENTS

COUNCIL GOAL :

POSITIVE CITY IMAGE

Strive to maintain a positive City image and reputation for
being a great community.

Objectives:

 Continue and enhance communication flow with citizens

 Focus on and recognize city successes

 Increase regional branding and marketing activities that promote our positive city image

 Expand efforts to provide a welcoming experience and connect new and existing residents to
the NRH values.

Accomplishments:

 A citizen survey was conducted in October 2021 to measure what residents think about the
quality of life in our community as well as the services that the city provides. 94% of
respondents rated the quality of life in North Richland Hills as excellent or good and 92%
would recommend NRH to a friend or family member as a good place to live. 84% of
respondents said they get enough information about city programs and services.

 The city's website was redesigned in Fall of 2021 to give it a more modern feel and an
improved user experience. With the revamp, it is now easier for visitors to find our most
requested information. It is also easier for city staff to update the home page. Annually, the
website receives over 857,000 visits and more than 1.5 million page views.

The cameras and computer equipment used to broadcast City Council and Planning & Zoning
Commission meetings were replaced in late 2021, providing improved picture and audio
quality for our public meeting broadcasts.

82 NRH | TEXAS