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CODE OF IDEALS

FOUNDATION OF CUSTOMER SERVICE IN OUR ORGANIZATION

H urst employees worked together to identify principles that would lead to excellent customer service in 2001.

The Code of Ideals serves to guide our interactions with anyone who lives, works, shops or plays in our city, or
relies on the services we provide.

CODE OF IDEALS:

HONESTY
WE WILL BE FAIR AND HONEST IN OUR RELATIONS WITH CUSTOMERS STRIVING TO ACHIEVE THE HIGHEST
LEVEL OF INTEGRITY AND TRUSTWORTHINESS.

RESPECT
WE WILL BE RESPECTFUL, COURTEOUS AND UNDERSTANDING OF OUR CUSTOMERS?NEEDS AND WILL

ALWAYS TREAT THEM AS WE WOULD WANT TO BE TREATED.

DEDICATION
WE WILL HOLD OURSELVES ACCOUNTABLE TO ENSURE THAT SERVICES ARE PROVIDED TO THE BEST OF OUR
ABILITY IN A RESPONSIBLE, DEPENDABLE AND TIMELY MANNER.

TEAMWORK
WE ARE PART OF A TEAM ON MANY LEVELS. EMPLOYEES OF THE CITY OF HURST ARE MOTIVATED,
COOPERATIVE AND DEDICATED TEAM PLAYERS. WE ASSUME A SENSE OF RESPONSIBILITY FOR OUR
ACTIONS TO ENSURE OUR SUCCESS AS INDIVIDUALS, AS DEPARTMENTS AND AS A CITY .

PROFESSIONALISM
WE WILL STRIVE TO DEMONSTRATE COMPETENCY, KNOWLEDGE AND EFFICIENCY IN OUR JOBS THAT
EXCEED THE EXPECTATIONS OF OUR CUSTOMERS.

POSITIVE ATTITUDE
WE ARE WILLING TO DEMONSTRATE A SPIRIT OF FRIENDLY CUSTOMER SERVICE BY PROVIDING
HELPFUL AND RESPONSIVE ASSISTANCE IN A CARING AND CONSIDERATE MANNER.

WORK ENVIRONMENT
WE ARE COMMITTED TO SAFETY AS THE FOUNDATION OF A CLEAN, SECURE WORK ENVIRONMENT
THAT IS CONDUCIVE TO AN ENJOYABLE WORK EXPERIENCE. WE WILL CONTINUALLY WORK TO
IMPROVE OURSELVES AND DELIVERY OF OUR SERVICES THROUGH TRAINING, INNOVATION AND A
COMMITMENT TO EXCELLENCE.

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