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5. Check cashing is strictly prohibited by this policy.

C. Credit/Debit Cards

Employees taking payments are required to follow the information security procedures
covered in the IT Security Administrative Regulations located on the City of Fort Worth
Intranet. Employees are to be aware of and adhere to Payment Card Industry Data
Security Standards (“PCI-DSS”) practices at all times. Departments should exercise
care with regard to credit card terminal and receipts in compliance with PCI-DSS
requirements.

1. Employees should encourage customers to pay with a credit/debit card
whenever possible. Credit/debit card use promotes a stronger internal control
environment.

2. Employees should never write down or store a customer’s credit card
information.

3. Employees should request customer identification (i.e. Government issued
Driver’s License or Identification Card) to ensure the customer name matches
the credit card provided for payment.

XI. Transaction Receipts

Customers are entitled to, and should always be provided with, a receipt detailing
information about the payment made. All departments with revenue receipting operations
must maintain a permanent collection record such as a cash register tape or point of sale
system report detailing all payment related transactions including voids, refunds, or
cancellations. Receipts shall be sequentially numbered and unique to each transaction.

XII. Refunds and Overpayments

Refunds from Cash/Change Drawers or Imprest Funds are prohibited unless the
overpayment/void occurs within the same day as the original receipt. There must be a
system to track and report any voided transaction(s) and the approval by the appropriate

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