Page 304 - FortWorthFY23AdoptedBudget

Internal Service Funds

All City departments are customers of IT Solutions. ITS receives the bulk of its revenue from the allocations made
to these customers. The Department’s expenditures include personnel costs, operating supplies,
contractual/consulting services, licensing, maintenance and equipment such as servers, hardware and software.

IT Solutions operates and maintains the Fort Worth Regional Radio System. The system supports more than
39,000 subscribers throughout more than 168 jurisdictions. Revenue from this system offsets annual operating
costs.

IT Solutions is organized into the following functional areas/bureaus: Infrastructure, Applications and Project
Management, and FERS.

The Infrastructure Bureau consists of the following divisions: Platform Technologies, Network Services, Data
Center Operations and Support Services. Platform Technologies provides server and storage operations and
supports email administration. Network Services operates and maintains the City’s data network and telephone
systems. Data Center Operations provides 24/7 support and monitoring of all of the City IT systems and
infrastructure. Support Services include desktop and hardware divisions that manage the city’s computing
functions and devices. This bureau also leverages Help Desk support to provide IT technical assistance and services
for all city departments. A new division within this bureau is the formation of the Asset Management Division.
This Division is responsible for the reconciliation and accountability of deployed physical assets such as desktops
and laptops but also the management of assets to include software and licenses across the City.

The Applications and Project Management Bureau consists of the following divisions: Distributed Applications,
Applications Public Safety, Database, GIS and Project Management Office. This bureau is responsible for
application development and implementation of software systems together with the public safety specific systems
for Police and Fire. This bureau also contains the Database and Geogrphic Informaiton systems support functions.
The Project Management Office division provides for portfolion management and project management to other
city departments for technology related needs.

The FERS Bureau is responsible for the operations and maintenance of the following divisions: Finance, ERP, Radio
Services and Information Security. The IT Finance team handles financial and budget management functions,
allocations, procurement of technology equipment and services for all city departments, mobility procurement
and management along with contract administration. This division is also responsible for the human resources
related functions of the department. The ERP system includes Human Capital Management Systems (Human
Resource, Time & Labor, Payroll, Pay for Performance, Recruiting, and Benefits) and the Financial Management
Systems (Asset Management, Accounts Payable, Cash Management, General Ledger, and Commitment Control).
The Radio Services Division manages and operates the city’s public safety and public works radio systems. The
Security Division provides cyber threat and vulnerability analysis, early warning, and incident response assistance.

FY2023 DISCUSSION AND SIGNIFICANT CHANGES
The Information Technology Solutions (IT Solutions or ITS) Department moved from the General Fund to the
Information Technology Systems Fund.

The Adopted Budget:
· Increases by $255,717 and two authorized positions to assist with contracts and IT support. The cost is
offset by reducing the cost of Operating & Maintenance.
· Increases by $28.8 million due to the Contra Expense accounts no longer reducing expenditures.
· Decreases by $4.75 million in Capital Intrufund Transfer Out for existing projects.

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