Page 191 - PowerPoint Presentation

• "BAND C" INTERPRETIVE DECISIONS - Middle management who have constraints
placed upon them by them by senior management. These are usually made by business
unit managers, such as a budget manager or project research analyst. Once overall
strategy is developed by the senior managers, the middle managers decide how to
utilize resources in order to meet deadlines. The unit manager should always know why
certain staff members have been assigned to a particular job and may have to interpret
situations not currently covered by rules or guidelines (Paterson, 1972).

• "BAND B” ROUTINE DECISIONS - Skilled supervisors know the "how", the "where",
and the "when" to set up equipment, systems, and are aware of the rules that
govern these processes. They can decide which process is to be used in order to
carry out the interpretive decisions as they have a firm handle on operations. For
example, a billing clerk knows how to complete the utility billing process, including
the way in which entries have to be made, as they have the book of rules and
regulations to refer to as needed (Paterson, 1972).

• "BAND A" AUTOMATIC DECISIONS - Each process is a cycle of operations. The process is
decided by the supervisor who then sets up the process or the "how" of the task at
hand. This is generally accomplished by a semi-skilled individual who completes the task
as outlined, within the constraints of the process. This individual can decide where and
when to carry out the operations needed for the task (Paterson, 1972).

• "BAND O" DEFINED DECISIONS - "Band O" decisions are rarely seen in an organization.
These decisions are those involving speed of completion of a task, and are usually left to
unskilled, entry level, nonexempt employees (Paterson, 1972).

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