Page 272 - City of Watauga FY22 Adopted Budget

PROPRIETARY FUNDS

DEPARTMENT: WATER & SEWER
DIVISION / ACTIVITY: INFORMATION TECHNOLOGY - FUND - 40-050

EXPENDITURES 2019-2020 2020-2021 2020-2021 2020-2021 2021-2022
ACTUAL BUDGET BUDGET BUDGET BUDGET
ORIGINAL REVISED PROJECTED

Personnel $73,594 $71,190 $71,190 $71,190 $73,300
Supplies $0 $500 $500 $500 $500
Maintenance $6,140 $21,390 $21,390 $20,090 $30,390
Contractual/Sundry $0 $2,000 $2,000 $2,000 $2,000
Capital Outlay $0 $0 $0 $0 $0
TOTAL $79,734 $95,080 $95,080 $93,780 $106,190

PERSONNEL
Chief Information Officer 0.50 0.50 0.50 0.50 0.50
TOTAL 0.50 0.50 0.50 0.50 0.50
PERFORMANCE MEASURES / SERVICE LEVELS
Input / Demand Actual 19-20 Budget 20-21 Projected 20-21 Budget 21-22

PC workstations 153 155 156 156
LAN servers 15 12 15 14
Printers 67 30 5 5
Laptops 74 62 74 74
Digital signage or conference displays 10 10 10 10
Audio / video systems 3 2 3 3
Smart boards 3 3 3 3
PBX switches 1 1 0 0
Telephones 131 132 131 131

Output / Workload Actual 19-20 Budget 20-21 Projected 20-21 Budget 21-22
Number of help desk calls 5,819 5,100 7,953 8,000

Efficiency Measures / Impact Actual 19-20 Budget 20-21 Projected 20-21 Budget 21-22

M & O budget per capita $3.38 $4.00 $3.95 $4.47
M & O budget percentage of city budget 0.14% 0.20% 0.20% 0.20%

Effectiveness Measures / Outcomes Strategic Goals Actual 19-20 Budget 20-21 Projected 20-21 Budget 21-22
Survey satisfaction rate 2, 5,8 98% 95% 95% 95%
Problem resolution / repair of systems:
% completed within 1 business day 2, 5, 8 95% 95% 85% 95%
% completed in greater than 1 business day 2, 5, 8 5% 5% 15% 5%
% of priority service calls closed within 4 hrs 2, 5, 8 99% 99% 99% 99%
Public safety dispatch system up time 2, 5, 8 99% 99% 99% 99%
Computer systems & networks up time 2, 5, 8 99% 99% 99% 99%

263