Page 268 - City of Watauga FY22 Adopted Budget

PROPRIETARY FUNDS

DEPARTMENT: FINANCE
DIVISION / ACTIVITY: UTILITY BILLING AND COLLECTIONS - FUND 40-045

EXPENDITURES 2019-2020 2020-2021 2020-2021 2020-2021 2021-2022
ACTUAL BUDGET BUDGET BUDGET BUDGET
ORIGINAL REVISED PROJECTED
Personnel $421,165 $419,200 $419,200 $409,470 $432,500
Supplies $53,855 $61,100 $61,100 $54,500 $56,100
Maintenance $5,886 $6,500 $6,500 $7,000 $7,100
Contractual/Sundry $32,038 $36,560 $36,560 $35,560 $37,960
Capital Outlay $4,663 $1,500 $1,500 $1,500 $1,500
TOTAL $517,607 $524,860 $524,860 $508,030 $535,160

PERSONNEL

Utility Billing Administrator 1.00 1.00 1.00 1.00 1.00
Urility Billing Representative 0.00 2.00 2.00 2.00 2.00
Customer Service Rep I 1.00 0.00 0.00 0.00 0.00
Customer Service Rep II 1.00 0.00 0.00 0.00 0.00
Administrative Assistant 0.50 0.00 0.00 0.00 0.00
Purchasing Agent 0.00 0.50 0.50 0.00 0.00
Financial Services Technician II 0.00 0.00 0.00 0.50 0.50
Water Service Field Representative 2.00 4.00 4.00 4.00 4.00
Meter Reader 2.00 0.00 0.00 0.00 0.00
TOTAL 7.50 7.50 7.50 7.50 7.50

PERFORMANCE MEASURES / SERVICE LEVELS
Input / Demand Actual 19-20 Budget 20-21 Projected 20-21 Budget 21-22
Service orders 4,815 5,000 5,000 5,000
Number of water billings 99,675 100,000 100,000 100,000
Number of wastewater billings 99,675 100,000 100,000 100,000
Number of water account 8,281 8,300 8,300 8,300
Number of wasewater accounts 8,281 8,300 8,300 8,300
Meters read annually 101,000 101,000 101,000 101,000

Output/Workload Actual 19-20 Budget 20-21 Projected 20-21 Budget 21-22
New accounts 723 1,000 1,000 1,000
Transfers 20 50 50 50
Billing cycles 5 5 5 5
Meters replaced 300+ 300+ 300+
Cu. Ft. billed - water 90,000,000 92,000,000 92,000,000
Cu. Ft. billed - wastewater 71,000,000 75,000,000 75,000,000

Efficiency Measures / Impact Actual 19-20 Budget 20-21 Projected 20-21 Budget 21-22
M & O budget per capita $21.92 $22.08 $21.37 $22.51
M & O percentage of city budget 0.93% 1.11% 1.08% 1.01%
Delinquent cut-off water customer 1,400
Percentage of billings that go to bad debt 1%

Effectiveness Measures / Outcomes Strategic Goals Actual 19-20 Budget 20-21 Projected 20-21 Budget 21-22

% of same day service 2 100% 100% 100% 100%
% of accurate readings 2 100% 100% 100% 100%
% of revenues recorded within 24 hours 2 100% 100% 100% 100%
% of complaints addressed within 3 days 2 259 100% 100% 100% 100%