Page 292 - Saginaw FY22 Adopted Annual Budget

Failure to receive a bill, or payments delayed in the mail do not void a late charge. Accounts with past due balances over
fifteen days will be scheduled for disconnection and a fee of $25.00 will be added to the account balance. This fee
applies once the cut off list is completed, even if the customer pays the account balance at the time the water crew arrives
to disconnect the service. To avoid the disconnection fee, payments must be paid before the list is completed.

For accounts that are disconnected, if the amount required for reconnection is paid Monday through Thursday by 5:00 p.m.,
service will be restored by 5:30 p.m. on that same date. For Friday payments only, the amount required for reconnection
must be paid by 11:00 a.m. and service will be restored by 11:30 a.m. on that same date. For payments made after
5:00 p.m.,Monday-Thursday, and after 11:00 a.m. on Friday, service will be restored on the next business day. NOTE:
If payment of the reconnection amount is paid online, you must notify the Water Department of your payment to have your
service reconnected (no later than 5:00 p.m., Monday-Thursday, and 11:00 a.m. on Friday).

If a resident turns the water back on, there will be an additional fee of $100.00 plus repair costs for any damage caused to the
service. There is a tampering fee of $100.00 plus repair costs charged for unlawfully connecting to or tampering with any
water service within the City of Saginaw water system. To make arrangements for late payments you may contact the Audio
Water Utility Line at (817) 230-0236. You may pay by check, cash or credit card (MasterCard or Visa Only).

To contact the Water Department, call (817) 232-4640. If a customer plans to be out of town during the payment period for
either Cycle One or Cycle Two, arrangements may be made to pay an estimated bill or to pay the bill when the customer
returns. There is a transfer fee of $10.00 on accounts transferring from one location to another within the City. There is also a
charge of $25.00 on all returned checks. To terminate services, please fax, e-mail, or come in person with your request.
Include your termination date, forwarding address, telephone number and email address. There is a final fee of $10.00
applied to accounts when service is terminated. This fee is included on the customer’s final bill.

SEWER CHARGES

The City of Saginaw uses the winter average calculation to determine monthly sewer charges. The water usage for the
months of November, December, and January are added together. This sum is then divided by three, which gives you the
winter average. A resident that does not move in prior to November is charged based on the average of 8,000 gallons,
until they have had water service through the three months used to calculate the winter average. This calculation method
and average are both set by City Ordinance as adopted the City Council.

DRAINAGE UTILITY FEE

On January 4, 2005, the City Council established a drainage utility within the City. Every piece of property in the City
contributes to storm water run off that must be collected, routed and monitored to protect the public’s health and safety
from loss of life or property caused by flooding, stagnation, and non-point source pollution.

The drainage utility fee is used to offset the growing costs of operating the storm drainage system. These costs include
maintenance of the existing system, federal mandates to control storm water runoff, floodplain management and planning,
and construction of new drainage facilities. Single family residences are assessed a base fee of $5.00 per month. Other
properties, including multi-family, commercial, and industrial produce storm water at a higher rate and will be charged a
fee based on the number of equivalent base units adjusted for the use of property.

All water leaks and sewer stoppages should be reported to the Water Department Monday through Thursday, 7:30 a.m.
to 5:30 p.m. and Friday, 7:30 a.m. to 11:30 a.m., at (817) 230-0500. On Friday afternoon, nights and weekends,
report leaks and sewer stoppages to the Police Department at (817) 232-0311, Ext. 2360.

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