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FIRE DEPARTMENT
FIRE OPERATIONS DIVISION (100-35-352)

DEPARTMENT DESCRIPTION:
The Fire Operations Division provides emergency services to the public in areas of fire and emergency medical services,
including rescue services, and supports fire administration, fire prevention, arson investigation and emergency management
activities. The firefighter/paramedics are housed in three fire stations and work a three-platoon rotating 48-hour shift. The Fire
Operations Division staffs and operates three fire apparatus and two ambulances as frontline units. Each shift is led by a Battalion
Chief who oversees the daily staffing, operation and response activities of their respective shift. The Fire Operations Division
provides specialty services such as technical rescue and explosive response by participating as a member of the Northeast Fire
Department Association (NEFDA) regional response teams. Fire Operations works closely with surrounding departments through
automatic and mutual aid agreements developed by the Fire Administration Division to provide the shortest response times
possible to emergency calls for service within the community. Fire Operations is dispatched by the Northeast Tarrant County
Communications Center (NETCOM), a regional communication center in which Keller is a joint member with three other area
cities.

DEPARTMENT/DIVISION GOALS:
1. Participate in the department’s accreditation process through the Texas Fire Chiefs Best Practices Recognition program and
the Commission on Fire Accreditation International.
2. Conduct competency-based training and continuing education to maintain staff proficiency in specific skill sets, including:
Firefighter, Paramedic, Company Officer, Driver/Operator, Fire Inspection, Technical Rescue and Hazardous Materials.
3. Assist the department in maintaining compliance through activities and response times required to maintain the current Class 2
rating with the Insurance Service Organization (ISO) Public Protection Classification Program.

DEPARTMENT/DIVISION OBJECTIVES:
1. Maintain turnout time and emergency response travel times in accordance with performance measurement indicators
established by the department.
2. Conduct annual fire hydrant inspection and testing of all hydrants within the city.
3. Maintain preplans on all commercial properties and update on an annual basis.
4. Conduct company-based fire inspections as assigned by the Fire Prevention Division.

SERVICE LEVEL ANALYSIS:
FY 2021-22
FY 2019-20 FY 2020-21 FY 2020-21 Adopted
SERVICES PROVIDED Actual Budget YE Proj. Budget
Fire and non-EMS calls 870 955 1,000 1,000
Public Service calls 464 514 550 600
Fire Training Classes 2,681 2,600 2,600 2,600
Fire Training Hours 17,804 1,800 17,000 18,000
Fire Hydrant Testing/Inspection (changed
to annual from bi-annual) 1,657 2,325 1,800 1,800
Commercial Preplans (changed to annual 925 1,000 1,000 1,100
from bi-annual)
Company-based fire inspections 570 720 720 720

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