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FIRE DEPARTMENT
ADMINISTRATION DIVISION (100-35-351)

DEPARTMENT DESCRIPTION:
The Keller Fire Department’s Administration Division consists of six employees including: Fire Chief, Deputy Chief, Training
Officer, Fire Marshal, Fire Inspector, and Administrative Secretary. The Fire Chief provides direct supervision of the Deputy Chief,
Fire Marshal, and the civilian administrative staff position. In addition to providing direct oversight and leadership for the
department, the Fire Chief also serves as the community’s Emergency Management Coordinator. The Deputy Chief provides
direct supervision of the department’s three Operations Battalion Chiefs and Training Officer, manages the department’s
Emergency Medical Services program and coordinates with the department’s Medical Director, a contracted physician ensuring
quality control over our EMS providers as well as patient care protocols. The Deputy Chief also serves as the community's
Assistant Emergency Management Coordinator. The Training Officer serves as the fire training coordinator and safety officer. The
Administrative Secretary is a civilian position within the department whose role is to serve as the primary focal point for citizen
questions, employee issues, and coordination of the financial transactions necessary to maintain the fire protection system legally
and ethically under City, State, and Federal directives. The Administrative Secretary also manages the department's records for
fire, EMS, and fire prevention. The Fire Marshal directs the efforts of the Fire Prevention Division and provides supervision to the
department’s Fire Inspector. The Fire Marshal and Fire Inspector work closely with the city’s Development Review Committee to
ensure compliance with all fire code issues. The fire prevention staff is vital within a system that keeps developers, builders, and
business owners apprised of code requirements during construction to ensure life safety systems and code-mandated
requirements are met.

DEPARTMENT/DIVISION GOALS:
1. Participate in the Texas Fire Chiefs Association Best Practices Program and maintain agency recognition by continuously
reviewing and comparing current department operations with the twelve performance areas identified within the program.
2. Expand current fire safety and injury prevention programs, as identified by comments within the 2016 citizen survey, through
the development of a community outreach program and interaction with stakeholders within the community, civic groups, and the
school district.
3. Review, revise, and implement Employee Development and Succession Planning programs within the department to provide a
career progression template for current and future members to follow for career advancement and to establish continuity within
the department.
4. Review and revise response benchmarks established by the department through the Best Practices Program that are utilized
as performance measurement indicators for the department.
5. Continue to annually review and revise departmental policies and procedures to ensure they are current and meet the dynamic
nature of the fire service.
6. Continue the preparation process to seek national accreditation for the department through the Center for Public Safety
Excellence Accreditation Program administered by the Commission on Fire Accreditation International, with a goal of the initial
onsite review in 2021.

DEPARTMENT/DIVISION OBJECTIVES:
1. Provide consistent and excellent customer service to the citizens of Keller, members of the department, and the employees of
the City of Keller.
2. Ensure the proper efficient, ethical, and effective utilization of City of Keller resources for life safety and quality of life for the
community’s citizens, visitors, and business owners.
3. Continuously review, update, and communicate the mission of the department to ensure adherence to the department’s core
values of Pride, Community, Service, Preparation, Prevention, and Education.
4. Continuously review, and update as necessary, the department’s plan for quality improvement through the use of performance
measures.
5. Aggressively seek, apply for, and administer grant funding from outside funding sources.
6. Encourage private and public partnerships to ensure quality training opportunities, fire safety programs, and improved quality of
life within the City of Keller.
7. Maintain positive liaisons with neighboring communities and fire services organizations locally, regionally, and nationally to
keep abreast of developments affecting the City of Keller and its emergency services.
8. Ensure that our staff, both administratively and operationally, receives the high quality training to maintain a state of readiness
to meet the needs of our community and our commitment to our regional emergency services obligation as well as to maintain our
current Insurance Services Organization (ISO) Class 2 Rating and Best Practices Recognition status.
9. Continuously analyze the current and future needs of the department.

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