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POLICE DEPARTMENT
ANIMAL SERVICES & ADOPTION DIVISION (100-30-304)

DEPARTMENT DESCRIPTION:
The Animal Services & Adoption Department provides enforcement of the animal ordinance within the Cities of Colleyville, Keller,
Southlake, Roanoke, and the Town of Westlake. Services are generally limited to routine stray animal enforcement, bite
investigations, wild animal and domestic livestock problems, and removal of dead animal carcasses from city roadways. The
partnership with the Humane Society of North Texas (H.S.N.T.) has successfully expanded the adoption program.

DEPARTMENT/DIVISION GOALS:
1. Maintain high citizen satisfaction regarding animal services and adoption efforts.
2. Work with the Humane Society to maintain a live release rate of animals for a minimum of 80% of total impounded
domesticated animals.
3. Increase the notification of ordinance violations.
4. Continue to train Animal Control Officers with the Less Lethal Munitions and state required certifications.
5. Maintain an animal education program within partnering cities' respective school districts, HOA's, and other civic organizations
within the Animal Services jurisdiction.

DEPARTMENT/DIVISION OBJECTIVES:
1. Utilize the NETCOM Center to answer incoming calls.
2. Return voicemails within one hour while on duty (during off-duty, the phones will be answered by NETCOM Personnel).
3. Provide field Animal Serivces on Saturdays.
4. Conduct weekly inspections of the facilities to ensure cleanliness and proper care and utilize appropriate form to capture the
results.
5. Utilize rescue groups to place animals not transferred to H.S.N.T.
6. Conduct proactive patrols.
7. Determine and make notification to owners whose animals license has expired.
8. Proactively patrol areas of reported violations.
9. Conduct random patrols in the area parks and neighborhoods.

SERVICE LEVEL ANALYSIS:
FY 2021-22
FY 2019-20 FY 2020-21 FY 2020-21 Adopted
SERVICES PROVIDED Actual Budget YE Proj. Budget
Stray Animals Impounded 492 1,100 900 1,100
Public Education Programs N/A N/A N/A 5*
Total Calls for Service 3,791 3,500 3,500 3,800
Animal Bite Reports Taken 87 150 90 150
Reported Rabies Incidents 14 15 10 15
Animal Transfer/Reclamation 774 1,000 700 1,500
*New Performance Measure FY 2021-22

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