Page 161 - Microsoft Word - FY 2021 tax info sheet

POLICE DEPARTMENT
PUBLIC SAFETY DISPATCH & RECORDS DIVISION (100-30-303)

SERVICE LEVEL ANALYSIS:
FY 2021-22
FY 2019-20 FY 2020-21 FY 2020-21
Actual Budget YE Proj. Adopted
SERVICES PROVIDED Budget
Total number of authorized division
personnel:
Manager 1 1 1 1
Assistant Manger 0 0 0 1
Dispatcher 21 21 21 20
Records Technician 3 3 3 3
Police Activities process by NETCOM:
Dispatched Calls and Self Initiated:
Keller 64,568 75,000 57,100 60,000
Southlake 71,455 83,000 57,900 60,000
Westlake 14,040 18,000 15,500 17,000
Colleyville 61,666 57,000 69,600 69,000
Total 211,729 233,000 200,100 206,000
Number of Fire/EMS calls for service:
Keller 3,752 4,000 4,700 4,500
Southlake 3,258 4,000 4,000 3,500
Westlake 448 600 600 550
Colleyville 1,793 2,000 2,300 2,000
Total 9,251 10,600 11,600 10,550
Number of 9-1-1 calls received:
Keller 14,182 16,500 15,200 16,000
Southlake 12,572 14,500 12,600 14,000
Westlake 196 400 300 300
Colleyville 6,108 7,500 6,000 6,000
Total 38,186 38,900 34,100 36,300
Number of in-coming phone calls 120,467 127,000 87,000 90,000
Open record request processed (Keller 2,534 3,250 2,400 2,700
Efficiency/Effectiveness:
Average time from call receipt to dispatch
Police emergency calls (minutes) :58 1:10 :46 :50
Fire/EMS emergency calls (minutes) :50 :50 :32 :40
Percent of 911 phone calls answered within 99 99 99 99
10 seconds

159