Page 258 - City of Bedford FY22 Budget

Goals

Fin a n ce
O rg a n iz a tion a l Exce lle n ce
Adher e t o po l i ci es and chang es i n l eg i s l at i v e s t at ut es g o v er ni ng al l as pect s o f { nanci al acco unt i ng .
Maxi m i ze t he hi g hes t y i el d o n i nv es t m ent s whi l e m ai nt ai ni ng s af et y and l i qui di t y o f publ i c f unds and m i ni m i zi ng r i s k.
Achi ev e t he Cer t i { cat e o f Excel l ence i n F i nanci al Repo r t i ng Awar d annual l y f r o m t he G o v er nm ent F i nance O f { cer s
As s o ci at i o n o f t he U.S . and Canada.
Achi ev e t he D i s t i ng ui s hed B udg et Pr es ent at i o n Awar d f r o m t he G o v er nm ent F i nance O f { cer s As s o ci at i o n o f t he U.S .
and Canada.
Mo ni t o r m ar ket co ndi t i o ns and det er m i ne f eas i bi l i t y o f po t ent i al debt r ef undi ng o ppo r t uni t i es .
Pr o m o t e t he hi g hes t et hi cal s t andar ds i n pr es ent i ng { nanci al i nf o r m at i o n f ai r l y and f r ee o f m at er i al m i s s t at em ent s .

Mu n icip a l Cou rt
O rg a n iz a tion a l Exce lle n ce
Pr o v i de a f ai r and i m par t i al pr o ces s t o def endant s and co m pl ai nant s .
Keep al l pr o cedur es and po l i ci es ef f ect i v e and up t o dat e wi t h l eg i s l at i v e chang es .
F o cus o n em pl o y ee dev el o pm ent by co nt i nui ng t o pr o v i de t rai ni ng t o per s o nnel t hr o ug h t he Texas Co ur t Cl er k
As s o ci at i o n, Texas Muni ci pal Co ur t Educat i o n Cent er , and Texas Muni ci pal Co ur t As s o ci at i o n.
Co nduct an i nt er nal audi t o n al l cl o s ed cas es .
Com m u n ica te & En g a g e with Citiz e n s
Maxi m i ze Muni ci pal Co ur t ef { ci ency and enhance t he cus t o m er exper i ence t hr o ug h t he us e o f t echno l o g y .

Te e n Cou rt
Re vita liz a tion
Pr o v i de ef { ci ent and co ur t eo us as s i s t ance t o Ci t y and co m m uni t y ev ent s by pr o v i di ng t een def endant s as v o l unt eer s .
S t r eng t hen t he t i es t he t een def endant s hav e t o t he co m m uni t i es by pr o v i di ng adul t v o l unt eer s and co m m uni t y s er v i ce
o ppo r t uni t i es .
Com m u n ica te & En g a g e with Citiz e n s
Pr o v i de ef { ci ent and co ur t eo us as s i s t ance t o Ci t y and co m m uni t y ev ent s by pr o v i di ng t een def endant s as v o l unt eer s .
Enco urag e adul t and t een v o l unt eer s wi t hi n t he co m m uni t y t o wo r k s i de-by -s i de t o pr o v i de a s ens e o f eng ag em ent
wi t hi n t he co m m uni t y .

Cu stom e r Se rvice
Econ om ic Vita lity
Cus t o m er S er v i ce em ai l s Republ i c Was t e S er v i ces t o pi ck up any m i s s ed t ras h o r r ecy cl i ng , ens ur i ng nei g hbo r ho o ds ar e
kept neat and cl ean.
O rg a n iz a tion a l Exce lle n ce
The Cus t o m er S er v i ce t eam r es po nds t o al l i nqui r es and co ncer ns , handl i ng cal l s and em ai l s i n an ef { ci ent and t i m el y
m anner .
The t eam i s co ur t eo us and r es pect f ul and wi l l g o "t he ext ra m i l e" t o as s i s t ci t i zens i n under s t andi ng t hei r wat er bi l l s ,
pr o v i de hazar do us was t e v o ucher s , as s i s t wi t h pay m ent o pt i o ns , o f f er as s i s t ance wi t h t hei r o n-l i ne and ey eo nwat er
acco unt s .
Com m u n ica te & En g a g e with Citiz e n s
The Cus t o m er S er v i ce t eam co o r di nat es wi t h Publ i c Wo r ks t o bet t er educat e t he r es i dent s o n wat er i ng r es t r i ct i o ns and
co ns er v at i o n m et ho ds .
The t eam pr o v i des educat i o nal i nf o r m at i o n and any as s i s t ance t o al l r es i dent s o n ho w t o us e t he ey eo nwat er .co m
appl i cat i o n and s o f t war e.
Enco urag e al l cus t o m er s t o be i nv o l v ed i n us i ng t he B adg er s o f t war e t o v i ew t hei r co ns um pt i o n f o r us ag e, check f o r any
po t ent i al l eaks and t o s et up l eak al er t s f o r no t i { cat i o n pur po s es .
The t eam as s i s t s any r es i dent needi ng g ui dance o r as s i s t ance wi t h t he o n-l i ne pay m ent s y s t em .

City of Bedford, TX | Budget Book 2022 Page 258