Page 220 - City of Bedford FY22 Budget

Performance Measures

A CT UA L T A RG ET PRO J ECT ED
MEA SURE T YPE
19/20 20 /21 20 /21
Num ber o f S er v i ce Reques t s INPUTS 1,09 9 1,250 1,400
Num ber o f S er v er s Manag ed INPUTS 30 31 33
Num ber o f PC Cl i ent s Manag ed INPUTS 350 350 350
Num ber o f Mo bi l e D ev i ces Manag ed INPUTS N/A N/A 175
D i v i s i o n B udg et as a % o f G eneral F und EF F ICIENCY 3.01% 2.9 0% 2.50%
Per cent o f s t af f co m pl et i ng Cy ber s ecur i t y t rai ni ng wi t hi n 30
EF F ICIENCY N/A N/A 75%
day s o f hi r e
EF F ECTIV ENES S
S er v i ce Reques t S t at i s f act i o n Rat e 9 7% 100% 9 9 %
& O UTCO MES

N/A - New Meas ur e

City of Bedford, TX | Budget Book 2022 Page 220