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Public Safety Scorecard

FY 2019 FY 2020 FY 2021 FY 2022
Dept. Key Measures
Actual Actual Estimate Target
Fire 9‐1‐1 calls answered within 10 seconds 92.26% 92.9% 90% 90%
Fire Fire P1 and P2 (emergency) calls dispatched
within 25 seconds (average) 14.95 15.14 25.00 25.00
Fire Average Total Response Time (Dispatch to
First Unit On scene in M:SS Format) 5:48 6:06 6:22 5:20
Fire Fires – Response objective = 320 seconds or
(5:20) 5:22 5:33 6:12 5:20
Dispatch and Response within 2 minutes (average) 1.98 1.75 2.00 2.00
Fire Emergency Medical Service – Response 5:42 5:59 5:33 5:00
objective = 300 seconds or (5:00)
Fire Police E and P1 (emergency) calls dispatched

Fire Police E and P1 (emergency) calls dispatched 81.76% 83.68% 80% 80%
within 120 seconds
Police Call Response time to priority 1 calls (From
Call is taken by Dispatch to First Unit on
Scene) 9.41 10.56 11.25 9.3
Police Citizen satisfaction with police services
[annual survey] 69% 81% 75% 75%
Police Unit Response Time (From First APD Unit is
dispatched to First Unit on Scene) 92.26% 92.9% 90% 90%
Fire Percent of Outdoor Warning Sirens
Successfully Tested New Measure in FY 2021 7.6 9.3
Fire Fire Prevention Business Inspections 69% 44% 95% 95%
Fire Fire Prevention Business Violations
Addressed 12,326 16,513 4,478 15,500
Prevention completed on time 3,603 3,262 1,000 4,500
PDS % of routine food establishment inspections

PDS % of non‐compliant gas well site components
corrected within 2 days following notification
to operator New Measure FY 2021 100% 100%
PWT Percent of City maintained drainage inlets
inspected compared to goal of 10,804 92% 100% 54% 100%
PWT Percent of 360 concrete channels inspected 97% 100% 51% 100%
Court % of Warrants Cleared 155% 301% 104% 100%
Court Municipal Court Clearance Rate New Measures in FY 2021 118% 100%
Court Time To Disposition within 30 days
[measured quarterly] New Measures in FY 2021 60% 50%
Crime and Compliance
Court Age of Active Pending Caseload [measured New Measures in FY 2021 41 Days 50 days
quarterly]
Court Cost per Disposition New Measures in FY 2021 $47.39 $49.33
Court Reliability and Integrity of Case Files New Measures in FY 2021 100% 100%
Court Management of Legal Financial Obligations‐ New Measures in FY 2021 89% 70%
Rate
Court Annual Access and Fairness Survey Index
rd
Score [measured in 3 quarter] New Measures in FY 2021 75% 75%
Police Committed Time to all calls (minutes) 70.1 76.97 77.15 < 84.5
Police DWI Crashes 535 456 582 < 450

FY 2022 Adopted Budget and Business Plan 145 City of Arlington, Texas