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Infrastructure Scorecard (cont.)
FY 2019 FY 2020 FY 2021 FY 2022
Dept. Key Measures
Actual Actual Estimate Target
Built‐up [25 Years of Service Life] New
Measure in
FY 2020 68% 68% 95%
HVAC [15 Years of Service Life] New
Measure in
FY 2020 100% 100% 95%
Generators [20 Years of Service Life] New
Measure in
FY 2020 50% 50% 95%
Elevators:
High Usage [15 Years of Service Life] New
Measure in
FY 2020 56% 56% 85%
Low Usage [35 Years of Service Life] New
Measure in
FY 2020 80% 80% 85%
Boilers [25 Years of Service Life] New
Measure in
FY 2020 63% 63% 95%
Water Heaters [15 Years of Service Life] New
Measure in
FY 2020 18% 18% 85%
PWT % of residential street lane miles that have
been swept compared to annual goal of
1,604 [reported quarterly] 99% 98% 44% 100%
PWT Percentage of pothole repairs completed
within 3 business days 91% 96% 96% 90%
PWT Percentage of initial contact with citizens
reporting street maintenance concerns
occurring within 2 business days 97% 97% 98% 95%
PWT Number of square yards of failed concrete
excavated and replaced 70,399 57,330 25,019 40,000
Water Clean a minimum of 20% of sewer lines size
6"‐15" estimated to assure compliance with
the TCEQ Sanitary Sewer Overflow Initiative 25% 27% 22% 20%
Water Radio Transmitter installations 10,394 7,275 6,500 10,000
Water Linear footage of water and sewer lines
designed by the City Engineering staff 65,166 31,099 30,000 30,000
Water High hazard backflow assemblies with
certified testing completed 100% 100% 100% 100%
Water Avoid any TCEQ, OSHA, SDWA and NPDES
violations 100% 100% 100% 100%
Water Maintain metered ratio rolling average
above 88% 91% 89% 92% > 88%
Water Achieve ≤ 8 Sanitary Sewer Overflows per
100 miles of sewer main 6.86 12.8 6.8 ≤ 8
Water Water line breaks per 100 miles of pipe New Measure in FY 2021 12 5.8
Water Interrupt time per customer New Measure in FY 2021 < 4 < 4
FY 2022 Adopted Budget and Business Plan 129 City of Arlington, Texas