Page 249 - N. Richland Hills General Budget
P. 249
Facilities & Construction
Top Performance Metrics
FY17/18 FY18/19 FY19/20 Target /
Performance Metric
Actual Actual Estimate Goal
# of plumbing, electrical, and general Work Orders 1,275 1,498 1,400 1,400
# of HVAC preventative Work Orders 378 432 400 425
% of in‐house plumbing, electrical, and general Work Orders completed 68% 67% 70% 70%
the same day
% of HVAC preventative maintenance/inspection Work Orders 58% 52% 89% 89%
% of unscheduled HVAC Work Orders completed the same day 75% 69% 75% 75%
Notes:
Significant variances: Maintenance Tech plumbing, electrical, and general work orders is tracking more. We gained one general
maintenance technician in our department allowing us to complete more work. HVAC preventative work orders is tracking well.
Percent of plumbing, electrical, and general maintenance work orders completed the same day is also tracking well. Percent of
preventative in‐house and contracted HVAC work orders is currently behind, but with the additional maintenance technician we
can focus on the HVAC technician working in pm's. Percentage of unscheduled HVAC work orders completed the same day is
tracking well.
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