Page 167 - Keller Budget FY21

FIRE DEPARTMENT
FIRE OPERATIONS DIVISION (100-350-40)

DEPARTMENT DESCRIPTION:
The Fire Operations Division provides emergency services to the public in areas of fire and emergency medical services,
including rescue services, and supports fire administration, fire prevention, arson investigation and emergency management
activities. The firefighter/paramedics are housed in three fire stations and work a three-platoon rotating 24-hour shift. The Fire
Operations Division staffs and operates three fire apparatus and two ambulances as frontline units. Each shift is led by a
Battalion Chief who oversees the daily staffing, operation and response activities of their respective shift. The Fire Operations
Division provides specialty services such as technical rescue and explosive response by participating as a member of the
Northeast Fire Department Association (NEFDA) regional response teams. Fire Operations works closely with surrounding
departments through automatic and mutual aid agreements developed by the Fire Administration Division to provide the
shortest response times possible to emergency calls for service within the community. Fire Operations is dispatched by the
Northeast Tarrant County Communications Center (NETCOM), a regional communication center in which Keller is a joint
member with three other area cities.

DEPARTMENT/DIVISION GOALS:
1. Participate in the department’s accreditation process through the Texas Fire Chiefs Best Practices Recognition program and
the Commission on Fire Accreditation International.
2. Conduct competency-based training and continuing education to maintain staff proficiency in specific skill sets, including:
Firefighter, Paramedic, Company Officer, Driver/Operator, Fire Inspection, Technical Rescue and Hazardous Materials.
3. Assist the department in maintaining compliance through activities and response times required to maintain the current Class
2 rating with the Insurance Service Organization (ISO) Public Protection Classification Program.

DEPARTMENT/DIVISION OBJECTIVES:
1. Maintain turnout time and emergency response travel times in accordance with performance measurement indicators
established by the department.
2. Conduct annual fire hydrant inspection and testing of all hydrants within the city.
3. Maintain preplans on all commercial properties and update on an annual basis.
4. Conduct company-based fire inspections as assigned by the Fire Prevention Division.

SERVICE LEVEL ANALYSIS:
FY 2020-21
FY 2018-19 FY 2019-20 FY 2019-20 Adopted
SERVICES PROVIDED Actual Budget YE Proj. Budget
Fire and non-EMS calls 899 850 886 955
Public Service calls 468 473 468 514
Fire Training Classes 2,495 2,600 2,047 2,600
Fire Training Hours 16,453 18,000 16,769 1,800
Fire Hydrant Testing/Inspection (changed
to annual from bi-annual) 2,623 2,325 1,886 2,325
Commercial Preplans (changed to annual
from bi-annual) 800 1,000 887 1,000
Company-based fire inspections 860 720 478 720

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