Page 157 - Keller Budget FY21

POLICE DEPARTMENT
PUBLIC SAFETY DISPATCH & RECORDS DIVISION (100-300-21)

SERVICE LEVEL ANALYSIS:
FY 2020-21
FY 2018-19 FY 2019-20 FY 2019-20 Adopted
Actual Budget YE Proj.
SERVICES PROVIDED Budget
Total number of authorized division
personnel:
Manager 1 1 1 1
Assistant Manger 0 0 0 0
Dispatcher 20 21 21 21
Records Technician 3 3 3 3
Police Activities process by NETCOM:
Dispatched Calls and Self Initiated:
Keller 70,617 75,000 74,000 75,000
Southlake 81,245 82,000 82,000 83,000
Westlake 13,759 18,000 17,000 18,000
Colleyville 54,114 56,000 56,000 57,000
Total 219,735 231,000 229,000 233,000
Number of Fire/EMS calls for service:
Keller 3,788 3,900 3,900 4,000
Southlake 3,436 3,600 3,600 4,000
Westlake 453 550 550 600
Colleyville 1,805 1,850 1,850 2,000
Total 9,482 9,900 9,900 10,600
Number of 9-1-1 calls received:
Keller 13,051 17,500 16,000 16,500
Southlake 13,239 15,000 14,000 14,500
Westlake 222 400 300 400
Colleyville 5,762 8,000 7,000 7,500
Total 32,274 40,900 37,300 38,900

Number of in-coming phone calls 125,567 124,000 126,000 127,000
Open record request processed (Keller
Records) 2,627 2,750 3,000 3,250
Efficiency/Effectiveness:
Average time from call receipt to dispatch
Police emergency calls (minutes) 1:08 1:15 1:10 1:10
Fire/EMS emergency calls (minutes) :49 :50 :50 :50
Percent of 911 phone calls answered
within 10 seconds 99% 97% 98% 98%

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