Page 101 - Keller Budget FY21

ADMINISTRATION DEPARTMENT

ADMINISTRATION DIVISION (100-100-01)

DEPARTMENT DESCRIPTION:
The Administration Department's Administration Division consists of the City Manager, Administrative Services Manager,
Administrative Assistant and Customer Service Representative. The administration division works with the City Council and its
appointed boards and commissions to develop, analyze, and implement policy direction, and to create, implement and monitor the
City's budget and capital improvements. The division provides leadership and direction for city departments and establishes
expectations for service delivery by all City employees. The purpose of the Division is to maintain and enhance the partnership
among citizens, elected officials and city employees through efficient and effective management and delivery of all public services
to Keller residents.

ADMINISTRATION GOALS/ACCOMPLISHMENTS:
1. Provide timely assistance and accurate information to the City Council, boards and commissions, residents and staff
members:
* Managed internal and public communication regarding the novel coronavirus, developed organizational policies and
procedures to ensure the continuation of essential services and implemented orders issued from county and state
officials.
* Maintained weekly distribution of Friday report and developed a monthly project report to keep City Council up to date on
capital improvements, development projects and other initiatives with significant budgets and/or potential community
impact.
* Worked with all departments to address resident comments and concerns for resolution and follow up.
* Conducted weekly department head meetings to allow City Manager to communicate City Council goals and objectives
and provide venue for staff to give updates and seek direction on ongoing projects and potential issues.
* Utilized City Council work sessions to conduct strategic planning budget meetings.
2. Support and implement the City Council's priorities, goals and objectives:
* Managed staff efforts to pursue and coordinate City Council-approved Economic Development projects, including
Harmonson Boutique Hotel, Panera Bread, Two Brothers Winery and Specs.
* Oversaw staff efforts on current and future Capital Improvement and other major projects including, but not limited to:
improvement, replacement and renovation projects to the Keller Pointe indoor pool and locker room facilities; extension
of sanitary sewer to properties along north U.S. Hwy. 377; water system improvements funded by the State Water
Implementation Fund program; design, engineering and public engagement activities for the Johnson Road
improvement projects; and enhancements to Bear Creek Park, including the construction of an additional restroom near
the pickleball and basketball courts and replacement of the "bridge" playground on the east side of the park.
3. Ensure efficient and effective utilization of municipal resources in accordance with approved budget documents:
Capital Improvement Projects
* Oversaw final design work for the new $9 million Senior Center facility approved by voters in the 2018 bond election.
* Resumed design and engineering work on the Old Town Keller Phase II project and oversaw final design of the Bear
Creek Parkway-Whitley Road roundabout.
* Increased funds allocated specifically for sidewalk repair to $200,000 annually.
4. Support and provide the general direction and tools necessary for the city’s various departments to achieve their
goals and objectives
* Began transition to new financial software that will improve internal processes across all departments, includes modern
integration with other software programs and significantly enhances the customer portal for utility billing.
* Provided a competitive combined merit/market increase for employees with less than 1% impact to the City's General
Fund.
5. Continue to meet or exceed service level expectations of the community:
* Worked with a Task Force of Council Members and staff to evaluate the city's garbage and recycling services and
coordinated a request for proposal process that culminated in a new agreement for citywide solid waste services.
* Continued the Citizens Academy and Keller High School Citizens Academy programs to provide students with unique
insight into municipal government and contribute to the growth and development of local leaders.
* Received 38 awards in 2019 from various non-profit and for profit organizations for exceptional public service.

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