Page 69 - Colleyville FY21 Budget

The City’s Strategic Plan contains strategies and objectives that further the goals of the
City Council and the community. The City’s Manager’s Office works to ensure that
programs and services align with those strategies and objectives through a comprehensive
business planning process that coincides with the budget preparation process each year.
Success and progress are also measured through quarterly performance reports and
dashboards that are submitted to City Council. The strategic management system also
includes a biennial citizen survey, to obtain important input on where staff’s focus should
be and how well we are delivering programs and services. In addition, a biennial employee
engagement survey is conducted through Gallup to gauge employee engagement, identify
areas requiring attention and/or investment, and to measure progress in this area. Finally,
it is also imperative that the strategies contained in the Strategic Plan remain in the
forefront of our minds, and the City Manager’s Office continually seeks appropriate
opportunities to keep the organization focused on those priorities.

3. Coordinate the city’s franchise agreements
2.1 Provide responsive, efficient city services

All locally regulated franchise utility agreements are negotiated, monitored, and
coordinated by the City Manager’s Office. Staff also works through groups of cities, like
the Steering Committee of Cities Served by Oncor and the Atmos Cities Steering
Committee, to provide collective
legislative advocacy for citizens
and negotiate with the companies
on rate increases. Locally
regulated franchise agreements
include gas, electricity, and
garbage and recycling services.
Staff in the City Manager’s Office
handles all calls related to
franchise holders and works with
the provider to address any
service delivery concerns,
including those for which the State
of Texas is the franchising authority such as telecommunications providers.

4. Respond to City Council and citizen requests for service
1.4 Communicate thoroughly and strategically

2.1 Provide responsive, efficient city services
For many citizens, the City Manager’s Office is the “Grand Central Station” for City Hall and
any questions/issues related to Colleyville. While staff may not always have all the details
to answer every question received, staff is able to answer most questions and connect
citizens to the appropriate person, department, or even other agencies when needed.
Similarly, the City Manager’s Office responds to all questions and requests from the City
Council, as well as coordinating all details for Council meeting meals, travel arrangements,
and RSVPs for events.

5. Develop policy and procedure recommendations
2.1 Provide responsive, efficient city services

With a bird’s-eye view of the organization, the City Manager’s Office is constantly on the
look-out for process and procedure improvements. Our staff is uniquely able to notice

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