Page 117 - Colleyville FY21 Budget

Performance Measures & Vital Statistics

FY 2021 FY 2021
Performance Measures FY 2016 FY 2017 FY 2019 FY 2019
Estimate Target

Percentage of product requests 95% 85% 95%
completed on time- GIS 93.4% 92% 95%

Percentage of broadcast uptime 99.99% 99.99% 99.999% 99.998% 99% 99%

Percentage of work orders
92.9% 91% 92% 95.97% 95.% 100%
completed on time

Percentage of network data and 99.99% 99.99% 99%
telecommunications uptime 99.998% 99% 99%

Percentage of IT work plan projects 95% 100% 100% 100% 100% 100%
completed on time

Percentage of data backup success 94.2% 97% 97% 95.247% 100% 100%

FY 2021
Vital Statistics FY 2017 FY 2018 FY 2019 FY 2020
Estimate

Total number of equipment pieces
609 609 629 643 643
maintained by department

115