Page 170 - Benbrook FY2021

DIVISIONAL SUMMARY FY 2020-21 BUDGET

Function Department Division Account
PUBLIC SAFETY POLICE COMMUNICATIONS/RECORDS 01-31-02

ACTIVITY DESCRIPTION:
The Communications and Records Activity provides radio communications services, telephone answering services, reports filing and
maintenance services, and report processing retrieval for all Police Department functions. The Communications and Records
Communications Specialists, two Senior Communications Specialists, the Police Services Supervisor, and a Commander - operates
Activity is supervised by a Commander and the Police Services Supervisor. The Activity - staffed by six full-time twenty-four hours per
day and seven days per week.

ACTIVITY GOALS:
• To provide prompt radio communication services.
• To provide fast and efficient telephone answering service for the Police Department.
• To effectively maintain all police report information including accident reports and incident reports.
• To process and retrieve reports in an efficient manner.

ACTIVITY OBJECTIVES:
• To monitor expenditures and remain within + or - 5% of the Activity's budget allocation.
• To reduce the error rate to less than 1% on the teletype/computer.
• To dispatch calls for service within an average of 1 minute or less.
• To process all reports within one working day from the time received.
• To notify owners of vehicles being towed within three days of impoundment.

ACTIVITY MEASUREMENTS: ACTUAL ACTUAL ESTIMATED PROJECTED
2017-18 2018-19 2019-20 2020-21
Percent of Budget Expended 89.0% 61.6% 72.4% 100.0%
Error Rate Percentage on Teletype/Computer 0.18% 0.26% 0.27% 0.24%
Number of Police Calls Dispatched 14,981 14,972 14,698 14,800
Number of Police, ACO, Fire, and EMS Calls Dispatched 20,623 20,302 19,766 20,000
Number of Offense Reports Processed 1,867 1,533 1,592 1,600
Number of Offense Reports Processed Within One Day 5.1 4.2 4.4 4.5

170 | P a g e