Page 159 - Benbrook FY2021

DIVISIONAL SUMMARY FY 2020-21 BUDGET

Function Department Division Account
STAFF SERVICES INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY 01-23-01

ACTIVITY DESCRIPTION:
The Director of Information Technology over sees the Information Technology Department. The Information Technology Department
was created in the 2003-04 Budget. In 2017-18, an Systems Administrator position was added to the department. IT is responsible for
ensuring the daily operations of the city can be conducted on the city’s information systems. The Director’s responsibilities include but
not limited to IT asset management, approval of billing, procurement, employee training and management of the Systems
Administrator. The Systems Administrator's duties include desktop support, server support, network security, backup administration
and is the primary contacted for FD/PD hardware/software support. Both support the city’s phone system, websites, and request for
help by any city employee as it relates to software and or technology.
ACTIVITY GOALS:
• To provide a secure network and computer environment.
• To provide the best possible user experience when utilizing the latest software.
• To assist with maintenance and monitoring of the City's website, PEG Channel and technology outlets.
• To enhance the city’s ability to recover from a catastrophic failure of data.
• To manage, and maintain the City's information technology and telecommunications infrastructure.
• To develop and implement a fiscally responsible "e-government" strategy and architecture for the City to enhance the delivery of
City services by more effectively linking government with citizens and businesses.

ACTIVITY OBJECTIVES:
• To monitor the city's network and systems as to guard against cyber criminails and protect the city's data.
• To monitor expenditures and remain within + or - 5% of the Activity's budget allocation.
• To administer and coordinate data processing and computer related activities and services within the organization.
• To manage and maintain the telephone system for City facilities and users.
• To provide assistance to employee with software when they are have difficulties, in many cases provide training.
• To provide, update, and monitor the City's website.
ACTIVITY MEASUREMENTS: ACTUAL ACTUAL ESTIMATED PROJECTED
2017-18 2018-19 2019-20 2020-21
Percent of Budget Expended 78.9% 96.0% 101.0% 100.0%
Software Training Sessions Held 12 12 12 12
Percentage of Employees with Computer, Network, and Email Access 100.0% 100.0% 100.0% 100.0%
Percentage of Help desk tickets answered 100.0% 100.0% 100.0% 100.0%
Days City's Telephone System Down Due to Technical Difficulties None None None None
Days City's Website Down Due to Technical Difficulties None None None None
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