Page 304 - City of Bedford FY21 Budget

Fund: Water & Sewer
Department: Public Works
Division: Water Distribution

PERFORMANCE MEASURES

ACTUAL TARGET PROJECTED TARGET
Indicator
18/19 19/20 19/20 20/21
INPUTS
# of Field Staff 11 11 11 11
# of Support Staff 2.5 2.5 2.5 2.5
# of Safety Meetings 25 24 24 24
# of Work Orders Generated 5,311 5,000 6,000 5,000
OUTPUTS
# of Hours on Reports to Agencies for Water Regulation Compliance 485 300 350 300
# of Water Storage Tanks Inspected/Maintained 5 6 5 5
# of Emergency Water Main Breaks Repaired 13 24 15 24
# of Water Main Leaks Repaired 19 40 18 30
# of Water Meters Installed 2,050 1,000 36 100
# of Fire Hydrants Maintained or Repaired 913 1,200 850 1,000
# of Water Valves Exercised 843 1,000 1,000 1,200
# of Water Valves Maintained or Repaired 77 100 95 100
Linear Feet of Water Lines Installed/Replaced 10,219 10,000 9,910 10,000
# of Dead End Mains Flushed per Month 1,395 1,150 1,000 1,150
# of Water Conservation Outreach Programs 20 18 10 10
# of Backflow Prevention Device Reports Reviewed for Compliance 841 2,400 1,270 2,400
# of Taste and Odor Complaints 15 20 10 20
EFFICIENCY
# of Customer Accounts per Field Employee (AWWA National Median: 486) 2,113 1,380 2115 1,380
# of Work Orders per Field Staff 482 350 545 350
# of Bacti Samples Taken per Year 1,032 672 1,000 672
# of Reportable Events that Require Public Notification 0 0 1 0
Division Budget as a % of Water & Sewer Fund 46.72% 39.71% 39.73% 40.86%
EFFECTIVENESS & OUTCOMES
Water Distribution System Integrity (AWWA National Median: 33.5) 15.63 33.5 20 33.5
% of Fire Hydrants Receiving Preventative Maintenance 50% 100% 50% 100%
% of Water Valves Exercised in the City 28% 30% 30% 35%
% of Monthly Water Samples Testing Negative for Coliform Bacteria 100% 100% 100% 100%
% of Unaccounted Water Loss (State Average is 8%) 9% 8% 6% 8%
% of Bacti Retests per Year 0% 0% 0% 0%
% Change in Work Orders 15% 10% 13% 10%
% of Fire Hydrants Replaced 0% 10% 1% 10%
% of Valves Repaired 3% 10% 3% 10%
% of Water Quality Calls Responded to 100% Customer Satisfaction 100% 100% 100% 100%
% of Water Leaks Repaired within 5 Days 100% 100% 100% 100%

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