Page 252 - City of Bedford FY21 Budget

Fund: General
Department: Police
Division: Dispatch

PERFORMANCE MEASURES

ACTUAL TARGET PROJECTED TARGET
Indicator
18/19 19/20 19/20 20/21
INPUTS
Dispatch Supervisor 1 1 1 1
Lead Public Safety Dispatcher 1 1 1 1
Public Safety Dispatcher 8 8 10 10
OUTPUTS
# of Non-Emergency Calls Received 50,042 45,000 49,000 50,000
# of 9-1-1 Calls Received 28,639 23,000 28,300 25,000
# of Calls Dispatched (Police, Fire, EMS) 29,082 24,000 28,700 29,000
EFFICIENCY
Average Time to Process Emergency (Priority 1) Calls for Service (minutes) 2:38 2:38 2:28 2:38
Division Budget as a % of General Fund 2.46% 2.38% 2.56% 2.42%
EFFECTIVENESS & OUTCOMES
# of Police Calls for Service per Dispatch FTE 8,034 8,200 7,000 6,075
# of Officer-Initiated Calls per Dispatch FTE 2,462 2,200 1,900 2,200
# of Fire/EMS Calls for Service per Dispatch FTE 3,100 2,500 2,600 2,225
Successfully Pass CJIS Audit (Every Three Years) Tri-Annual Yes Yes Tri-Annual

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