Page 250 - City of Bedford FY21 Budget

City of Bedford
Program Summary
FY 2020-2021

Fund: General
Department: Police Division: Dispatch

PROGRAM DESCRIPTION

The Dispatch Division assists the public with emergency and non-emergency requests for assistance and the prompt and accurate
dispatching of police, fire, and emergency medical personnel. The Division has the responsibility to staff and answer, on a 24-hour basis,
the 9-1-1 and non-emergency telephones upon which calls for service are received. The Division is the base of operations for all radio
traffic and the collection and dissemination of information relating to public safety incidents and the responding personnel.

FY 2019-2020 HIGHLIGHTS

∗ Successfully passed the tri-annual CJIS audit.

FY 2020-2021 DIVISIONAL GOALS
(AS RELATED TO COUNCIL STRATEGIC FOCUS AREAS)

Transformation
∗ Continue to reduce dispatch processing time for calls for service.
∗ Ensure all warrants of arrest and/or protective order confirmations are entered accurately and disseminated to local and other law
enforcement agencies.

Organizational Excellence
∗ Creating opportunities for expanded training and networking with other agencies and dispatchers.
∗ Ensure new State mandated training and licensing requirements are met.
∗ Ensure all affected personnel are current on TCIC/NCIC certification.

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