Page 157 - FY 2020-21 Budget Cover.pub

DEPARTMENT UTILITY FUND ACCOUNT
Utility Billing 02-505

PURPOSE STATEMENT:
To provide accurate and efficient billing of customer utility accounts and collection of water, sewer, sanitation and storm
water fees. Utility Billing also provides cordial assistance and information for City Hall’s incoming telephone calls and
walk-in guests.

GOALS AND OBJECTIVES:
Continued staff training and development in utility billing/customer service and court areas.
Improve internal control process implementing new or enhancing existing policies and procedures.
Decrease the number of monthly account cutoffs.
Decrease the amount of monthly late notices.
Promote auto draft as a payment option to utility customers.

KEY POINTS OF PROPOSED BUDGET:
Personnel Services: Increase due to impact of FY 2019-20 step increases and increased benefit costs.
Contractual Services: Increase to cover credit card fees for the City's online bill payment option and software
license fees.

KEY INDICATORS OF PERFORMANCE: FY 18-19 FY 19-20 FY 20-21
Actual Estimate Projection

Walk-in customers 25,010 24,412 25,500
Service orders processed 3,271 3,649 3,700
Delinquent accounts disconnected 659 618 675
Total water accounts 5,544 5,622 5,700
Total sewer accounts 4,785 4,866 4,925
Percentage increase (decrease) in sewer accounts 1.10% 1.69% 1.21%
Percentage increase (decrease) of account cutoffs -3.37% -6.22% 9.22%

City of Azle 2020-2021 Budget 146